Customer Care Agent fmxd - French English speaking

Join the ride!

We are expanding our fleet and with an increase in customers we are looking for you to strengthen our CustomerCareTeam in fulltime as a

Customer Care Agent (f/m/x/d) French English speaking

Tasks

• You are our first point of contact for all our customers
• You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental our vehicles functions of the app and payment options
• You take inquiries by phone chat and email and solve them as quickly as possible during your shifts
• You are efficient in finding out how to solve issues to provide the best and most effective solution
• You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
• You understand that quality lies within the detail hence accomplishing customer requests with accuracy in order to provide highquality service is our priority at all times

Requirements

• You are a real problem solver and enjoy assisting customers in need
• You are very communicative and have excellent interpersonal skills
• You are ideally familiar with the use of customer support softwares
• You have working proficiency and communication skills in verbal/written French and English German and Dutch skills are a plus
• You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
• You know how to deliver a great customer experience and always go an extra mile
• You are empathetic and have a positive attitude with a desire to help our customers

Benefits

You will receive a gross monthly salary of 2370.00. On top of that you can expect performancebased bonuses every month as well as extra pay for working on Sundays during the night and on holidays.
Our shift schedule is determined 4 weeks in advance providing you with clear and predictable working hours.
Company Pension Plan: We offer an attractive retirement plan to help secure your financial future.
Mobility: You will enjoy a fantastic mobility package where you can choose between monthly MILES credits or the Deutschlandticket.
Urban Sports Club: We heavily subsidize your Urban Sports Club membership to help you stay healthy and fit both physically and mentally.
Corporate Benefits: You will have access to over 1500 providers offering compelling discounts on your next pair of sneakers or theater visits.
Workplace: You will receive the latest technology and an ergonomically equipped workstation.
MILES Community: Our diverse team represents over 50 nationalities and we primarily communicate in English.
Feedback and Personal Growth: At MILES we prioritize personal growth and place great value on knowledgesharing and training opportunities. Our HR and Leadership teams will support you in further developing yourself your skills and your strengths.
Office Amenities: We provide fresh coffee cold beverages fruits & vegetables snacks lunch during our allhands meetings and other treats.
We are Carsharing with a lot of . At MILES we dedicate a portion of our revenue to support regional social projects actively contributing to the wellbeing of society and the environment. #milescharity