Company Overview:Creative123$ operates in the Information Technology & Services industry specializing in developing CRM strategies to effectively manage target audiences and drive customer acquisition and retention.
Role and Responsibilities:The Customer Relationship Manager will be responsible for creating and developing the CRM strategy using a creative approach to secure and manage target audiences. They will work with the Direct Sales and Marketing Managers to ensure a stream of highquality leads through online and email marketing drive acquisitions increase conversion improve retention and enhance customer loyalty. The key responsibilities include:
- Planning managing and delivering the CRM strategy.
- Building collaborative relationships with all marketing teams to gain a profound understanding of the customer base through insight segmentation and data analysis.
- Managing data and CRM agency resolving any issues that arise during the implementation of CRM campaigns.
- Conducting analysis and reporting on campaign effectiveness in terms of traffic acquisition conversion retention and revenue.
- Identifying areas for improvement and making recommendations.
Candidate Qualifications:We are looking for candidates with:
- 56 years of experience in CRM/data marketing/email marketing.
- Firsthand experience in the development and implementation of a successful CRM strategy with backend system knowledge.
- Excellent planning analytical skills and project management.
- Knowledge and understanding of data and production processes.
- Great communication skills written and verbal.
- Foresight to anticipate issues set priorities and proactively develop strong relationships both internally and externally.
- Graduate/Post Graduate.
- Ability to be creative and use their initiative to develop new ideas.
Required Skills:The ideal candidate should possess the following skills:
- CRM/data marketing/email marketing.
- CRM strategy development and implementation.
- Analytical and project management.
- Data and production process understanding.
- Excellent written and verbal communication.
crm strategy,project management,analytical skills,understanding of data and production processes,crm applications,planning,customer interaction,problem resolution,crm,crm management,customer relationship management,communication skills,data marketing,email marketing