CRM HEAD
CRM HEAD
Posted on :
02-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2492429
JewelsHire a distinguished leader in the realm of jewellery industry recruitment extends its invitation for a position at a renowned jewellery manufacturer located in Andheri East Mumbai.
Key Responsibilities:
Strategy Development:
- Develop and implement a comprehensive CRM strategy tailored to the jewellery industry.
- Collaborate with crossfunctional teams to align CRM initiatives with overall business objectives.
Customer Segmentation:
- Analyse customer data to identify and segment target audiences for personalized marketing efforts.
- Implement strategies to engage different customer segments effectively.
Data Management:
- Oversee the collection storage and analysis of customer data to drive informed decisionmaking.
- Ensure compliance with data protection regulations and standards.
Technology Integration:
- Evaluate and implement CRM software solutions that align with the specific needs of the jewellery industry.
- Collaborate with IT teams to ensure seamless integration with existing systems.
Customer Journey Mapping:
- Develop and optimize customer journey maps to enhance the overall customer experience.
- Identify touchpoints for improvement and implement strategies to address pain points.
Personalization and Loyalty Programs:
- Create and manage personalized marketing campaigns to enhance customer engagement.
- Design and implement loyalty programs to drive customer retention and repeat business.
Performance Analytics:
- Utilize analytics tools to measure the effectiveness of CRM initiatives.
- Generate reports and insights to guide ongoing improvements and adjustments.
Team Leadership:
- Build and lead a highperforming CRM team providing guidance training and mentorship.
- Foster a collaborative and innovative team culture.
Requirements
- Bachelors degree in Marketing Business or a related field. Masters degree is a plus.
- Experience Required 8 Year
- Proven experience in CRM leadership roles within the jewellery or luxury goods industry.
- Indepth knowledge of CRM tools technologies and best practices.
- Strong analytical and problemsolving skills.
- Excellent communication and interpersonal skills.
- Familiarity with data protection regulations and compliance.
- Ability to work collaboratively across departments and levels of the organization.
- Demonstrated success in driving customer engagement and loyalty.
If you are a passionate CRM professional with a background in the jewellery industry and possess the skills and experience outlined above we invite you to apply for this exciting opportunity to shape and elevate our customer relationships.
Benefits
- Salary Budget Up to 70k (Negotiable for a good candidate)
CRM, Customer Relationship Manager, Team Lead, Jewellery Marketing Back Office, Communication
Employment Type
Full Time
Key Skills
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