CRM Automation Engineer

• Collaborate with stakeholders to understand CRM system requirements and identify opportunities for automation to improve user experience and operational efficiency.
• Design develop and implement automated solutions using scripting languages APIs and CRMspecific tools to streamline processes such as data integration workflow automation and reporting.
• Create and maintain automation frameworks test scripts and workflows for CRM systems to ensure reliability and functionality.
• Conduct regular evaluations of existing CRM processes recommending and implementing automation solutions for improved efficiency and data accuracy.
• Collaborate with software developers data analysts and business users to integrate automated testing and monitoring into CRM system development cycles.
• Troubleshoot and resolve issues related to automated CRM processes ensuring smooth functionality and user experience.
• Document automation processes configurations and best practices for CRM systems.
• Stay updated with CRM industry trends and emerging technologies to propose and implement innovative automation solutions.

• Bachelor s degree in Computer Science Engineering or a related field.
• Minimum of 2 years of experience in CRM automation software development or a relevant role.
• Proficiency in programming/scripting languages (Python JavaScript etc.) and experience with CRMspecific automation tools (Salesforce Microsoft Dynamics etc.).
• Strong understanding of CRM architectures APIs data structures and system integrations.
• Experience with automation frameworks version control systems and testing methodologies.
• Experience with automation platforms( Zapier/ Pabbly).
• Experience in Domain Integrations and Cross Platform Integrations using Webhooks.
• Experience in working with Odoo.
• Excellent problemsolving skills and attention to detail.
• Strong communication and collaboration abilities to work effectively in a team environment.
• Ability to prioritize tasks manage time efficiently and adapt in a fastpaced environment.

• Bachelors / Master s degree in Computer Science Engineering or a related field.
• Certifications in CRM platforms (Salesforce Certified Platform App Builder Microsoft Certified: Dynamics 365 etc.).
• Experience with CRM customization configuration and data migration.
• Knowledge of business intelligence tools for CRM data analysis and reporting.

zapier,paas,automation software,api automation,collaboration,communication,apis,webhooks,odoo,automation frameworks,system integrations,data integration,automation,workflow automation,software development,time management,crm systems,scripting languages,testing methodologies,saas,crm architectures,problem-solving