Credit Management Collections Team Lead

Become a part of our worldwide outsourcing team and discover a world of opportunities.

Are you excited about making a name for yourself in the global world and creating a lasting impact Come join Emapta and open the door to endless possibilities. As part of our team youll get the chance to work on cuttingedge projects team up with clients from around the world and help shape the future of global outsourcing. At Emapta we believe in thinking globally. In this role youll learn from experts in the field gaining important skills and knowledge that will boost your career. With our wide network of international partners youll have opportunities to work on projects that reach beyond borders and have a global effect. Join us and become part of a group of people who love innovation.

As a Collections Team Lead you will oversee a team of collection specialists providing leadership motivation coaching and support to optimize their performance and address challenges in the debt collection process. Your role will involve monitoring both individual and team performance against established targets and Key Performance Indicators (KPIs) to ensure efficiency and effectiveness in achieving collection goals.

• Bachelor s degree in Business Finance Accounting Communication or a related field.
  
• Candidates without a bachelor s degree will be considered if they have a proven track record in the same role.
  
• At least 3 years experience in collection and at least 2 years as a Team Lead.
  
• Strong customer service skills
  
• Strong English communications skills both written and verbal
  
• Excellent negotiation and conflict resolution skills
  
• Leadership abilities including the ability to motivate and guide a team.
  
• Analytical and problemsolving abilities.
  
• Proficiency in MS Office applications
  
• Time management and organizational skills to prioritize tasks effectively.
  
• Proven track record in the same role
  

• Lead motivate coach support and manage a team of collection specialists to optimize their performance and overcome challenges in debt collection process.
  
• Monitor individual and team performance against established targets and KPIs.
  
• Allocate accounts and tasks to team members based on their skills and workload capacity and ensure the timely and appropriate handling of all accounts.
  
• Act as a liaison between the collection team and other departments in relation to client queries/disputes ensuring swift resolution.
  
• Address escalated customer issues and complex accounts requiring special attention.
  
• Prepare regular monthly/weekly reports on team performance including collection rates call volumes and other relevant metrics and presents the same to the Credit Manager and provide insights for improvement.
  
• Review and report weekly collections metrics to track progress against monthly forecasted goals.
  
• Handle client disputes and queries by investigating and collaborating with other teams/departments as well as develop and implement strategies to resolve disputes in a fair and mutually beneficial manner.
  
• Foster a positive work environment.
  
• Review and evaluate high risk as well as delinquent accounts and take timely and appropriate action to reduce collection risk and maximize total collections.
  
• Handle and diffuse escalated calls.
  
• Contact delinquent customers by telephone email and letters according to collections policies.
  
• Perform other duties as assigned or required.
  

• HMO coverage upon regularization
  
• Competitive Package
  
• Prime office locations
  
• Day shift schedule
  
• Hybrid arrangement
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Be part of a company that empowers people to fulfill their international dreams.

You will be working with an outsourcing company that builds stable international careers with abovemarket salaries plenty of growth opportunities and a company culture that puts yours and its people s needs in front and center. With over 700 global partners that prefer opening remote jobs in the country our vision is to help you and thousand more individuals reach your full potential and dreams without the need to leave the country and work abroad.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience