Council Tax Officer

3 months contract with a North London based Local Authority

Job Summary:

We have an exciting opportunity for a Council Tax Officer to join our Council Tax team within the Income & Debt department at Enfield Council.

Key Duties/Accountabilities:

The successful candidate will work as part of a fastpaced team and be responsible for the administration of Council Tax accounts in line with current legislation ensuring all necessary action is taken to collect revenue efficiently and effectively.

They will process moves in out and within the authority deal with applications for reliefs and exemptions and make payment arrangements with customers.

The role requires the skills to effectively respond to enquiries received by letter telephone and electronically as well as undertaking proactive work to improve collection and recover debt.

Responsible for delivering to a high standard the collection/assessment support service menus working across the Assessment Hub as a pooled resource to ensure effective operation of the services.

Including but not limited to the assessment and determination of income related benefits and other reductions complex collection service matters data entry customer contact and understanding service specific collection/assessment tasks.

Essential Experience Required:

A knowledge of Civica Open Revenues systems would be preferable.

We are looking for someone with recent relevant Council Tax experience as an essential requirement.

You will be able to demonstrate a good standard of numeracy and literacy be able to work using your own initiative prioritise conflicting deadlines managing your time efficiently with good communication skills.

You will be an enthusiastic committed team player understanding best practice and customer contact procedures with experience in debt collection.

Additional information to note:

This position is subject to a DBS check.

This is a fulltime role with core hours between 8:30am to 4:30pm.

Successful candidates will be required to work remotely subject to change.

Placement will initially be for a period of three months to be reviewed.

The closing date for this position is Tuesday 30/04/2024.