Content Moderator with Italian

In collaboration we are working with a BPO with great employee satisfaction ratings to find Italianspeaking Content Moderators.

Location: Thessaloniki Greece

Work Model: Onsite

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Review content such as videos news stories still pictures political ads and social media profiles
• Score this content on areas such as ageappropriateness level of violence sexual content and political transparency
• Apply a content policy to digital content and execute handling procedures with consistency
• Identify subtle differences in the meaning of digital communication and accurately enforce the clients terms of use
• Actively participate in employee assistance programs program reporting initiatives and training to foster the wellbeing of you and the employee community
• Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs
• Adhere to security measures confidentiality and other project requirements in any way related to your work

REQUIREMENTS:

• Fluent English (C1) and Italian (C1) must be able to read and speak the language with an emphasis on great grammar skills
• Experience in a BPO/contact centre/content moderation this or last year
• Tolerance of sensitive content that might sometimes include: child exploitation and abuse animal torture gang violence murder hate speech and more
• A high school diploma or equivalent
• Strong interpersonal skills verbal and written communication skills and most importantly empathy
• A high affinity and cultural awareness of political and social situation in the country/region of supported language
• Ability to pass a Criminal background check

OFFER:

• Excellent remuneration package based on experience skills and performance
• Shifts within 24/7 hours of operation
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential