Content Labeling Associate

Requirements

• Experience: No prior experience with categorization entry required
  
• Basic familiarity on products and services offered by banks and credit unions
  
• Comfortable with repetitive tasks such as reviewing and categorizing hundreds to thousands of interaction transcripts snippets daily
  
• Comfortable using computers for routine office tasks Creating editing and reviewing documents in Microsoft Word Excel and PowerPoint
  
• Comfortable communicating via various channels including: instant messaging emails and speaking in person as well as on calls
  
• Ease and openness to learning new tools and skills
  
• Detailoriented and patient o Proactive communicator
  
• Strong ability to focus for long periods of time
  
• Ability to follow and interpret instructions and procedures to accomplish assignments
  
• Ability to detect errors and initiate or arrange corrective action; follows through with cognizant parties to ensure resolution
  
• Clear and concise verbal and written communication skills
  

• Previous experience with repetitive queuebased work such as data entry roles
  
• Strong pattern and trend recognition skills
  
• Strong organization skills
  
• Familiarity with Contact Centers
  
• Experience that demonstrates knowledge understanding and application of operational support skills methods and procedures preferably in a financial institution
  

• Working independently categorize assigned material
  
• Participate in occasional meetings and training to receive updates guidance and instructions to remain calibrated with other Category Entry Supports
  
• Other duties as assigned