Contact Center Agent - Administration NLFREN

Therefore we are looking for a Contact Centre Agent Administration for a debt collection company.

Tasks

To handle dossiers of debtors (people who did not pay their bills from Orange telecom) and prepare writes (degradingness) for bailiffs who are further responsible for collecting the debts:

• To analyse all the files in the dossier of the debtor check the history and decide if the writ can be prepared or not:
• Checking the national register what is the current status ( current address marital status of de debtor)
• Checking the data of the final reminder letter if it had been sent to the correct address
• Checking the invoices issued by the telecom company and the entire due amount (taking into account additional taxes)
• To send writs to bailiffs from respective areas of their jurisdiction (depending on the official address of the debtor)
• To do the complete followup of the dossier till the moment it is closed (in some cases extra information is needed from external parties like OCMW)
• To work with multiple systems/ databases and Excel files

To take inbound calls from debtors:

• Checking file number of debtor to see debts/possible done payments/ faze of debts
• In case of questions about the repayment plan
• To obtain a repayment plan of 6 12 months
• Noting down the repayment plan in the file
• In case of questions related to disputing the repayment plan
• Trying to convince the debtor to make a first payment
• Referring the debtor via email or sharing to contact the head office by sharing the phone number

Requirements

• Fluent in Flemish or Dutch English French
• Good educational background
• Experience with back office activities handling contracts and financial documents is an asset
• Strong communication skills (oral and written)
• Good listener
• Contact centre experience is an asset

Skills and Competences:

• Basic math qualifications
• PC skills Word (templates have been prepared in Word) Excel
• Responsibility (selfmanagement skills and selfcommitment in order to perform a given task)
• Critical thinking (performs the objective analysis and evaluation of an issue in order to form a judgment)
• Analytical thinking (relate and compare data from different sources come to conclusions based on arguments
• Continuous learning (eager to acquire knowledge and skills to perform the job more effectively)
• Selfconfidence (Being confident in ones abilities qualities and judgment)
• Quality of work (Pays attention to detail while working accurately and systematically. Detects mistakes in own work and takes measures to correct them)

Benefits

• Paid training
• Fun peopleoriented call centre
• Marketbased basic salary
• Growth opportunities
• Relocation Package

Relocation Package: Yes. They help the candidate with finding an apartment (the customer pays the realtor fees). They also provide 2 days in a hotel when the candidate arrives. please check the PDF below for a complete overview.