Concierge Agent - InterContinental Rome Ambasciatori Palace - Lazio

We want to make our guests experiences truly memorable from the very first moment they set foot in our hotel. We re looking for our International Luxury Hotel Brand located in Rome a Concierge Agent capable of leaving no stone unturned in pursuit of complete guest satisfaction.

What you can expect from us

We give our people everything they need to succeed We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust support and acceptance. Always welcoming different backgrounds experiences and perspectives. So join us and you ll become part of our hotel.

A little taste of your daytoday

Every day is different but you ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcome;
  
• Staying one step ahead of our guests needs to anticipate requests and offer tailored recommendations;
  
• Being our guests trusted point of contact both prior and during the stay;
  
• Building strong relationships through a swift professional and highly personalized service;
  
• Sharing local knowledge of events places of interests and special activities;
  
• Resolving guest issues and using their feedback to improve overall satisfaction;
  
• Ensuring every guest enjoys discretion ethical behaviour privacy and confidentiality
  
• Managing Doorman and Porters activities including guests arrival departure & luggage storage;
  
• Reporting to Head Concierge;
  

Requisiti

What we need from you

• Strive for excellence in an eager and motivated manner;
  
• Possess the ability to work under pressure;
  
• Demonstrate exceptional timekeeping and reliability;
  
• At least two years experience in Luxury Hotels;
  
• Create a tailormade itinerary for our guests;
  
• Communication skills guests will need to come to you with concerns as well as compliments so you ll be easy to talk to;
  
• Your problemsolving skills will turn issues into opportunities so every guest leaves with great memories;
  
• Fluency in the Italian & English language extra language skills would be preferred but not essential;
  
• Literate and techsavvy you ll need a good grasp of reading writing basic maths and computer skills including familiarity with Opera PMS;
  
• Preferred working experience with similar roles in International Luxury Hotel Brands.