Computer Operation Analyst

Title: Computer Operation Analyst

Clearance: Public Trust

Note:

• This will be a weekend / night position. The shift will be. Wed 11pm 8:30am Thurs 11pm 8:30am Fri 11pm 9:30am Sat 8pm 8:30am
• Additionally There will be a 1 2month training period that will be MF first shift 85 before migrating to the assigned shift and hours.

Job Description:

• We are searching for a Computer Operation Analyst.
• You will join the Operations team which monitors troubleshoots and remediates any issues with file transfers and the applications that support them.
• The ideal candidate needs to be organized and respond to situations as they are encountered and escalate as needed.
• Day to day activities include system administration and monitoring for multiple platforms including UNIX and Linux.
• This position is onsite with no telecommute and located in Raleigh NC (currently allowing hybrid remote work but need to report on site a minimum of d days a week.

Roles and Responsibilities include but not limited to:

• Monitoring and remediating issues with alerts and notifications to support servers and other application tools.
• Responding to alerts related to file transfer issues or other data issues and remediating these alerts.
• Assisting partners via email and phone to resolve transfer issues which could be related to server network or other infrastructure components.
• Documenting issues and assisting with root cause analysis as needed.
• Provide 24x7 support for Enterprise Level Networks.
• Proactively monitor network status and taking appropriate actions as needed.
• Work with the incident management team to determine cause of network issues.
• Trouble shoot network incidents and work to resolve them.

Basic Qualifications:

• Bachelors Degree in Computer Science or related field and a minimum of 4 year experience is required. Additional experience may be substituted in lieu of degree.
• Intermediate UNIX/LINUX skills (comfortable with UNIX/Linux at the command line)
• Solid understanding of networking an network troubleshooting
• Ability to troubleshoot issues and remediate any issues.
• Excellent customer service skills and ability to communicate effectively.
• Understanding of networking and file transfer protocols.
• Strong problemsolving skills.
• Experience with Windows Operations systems Office suite and Outlook email.
• Must be able to obtain a Position of Public Trust Clearance US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
• Must have resided in the US for the last 5 years.