Communication Development IT Consultant

This is a remote position.

Job Overview:

Responsibilities:

• Communication Strategy:
  
• Develop and implement communication strategies tailored to the call center technology sector.
  
• Create compelling content for various channels including technical documentation whitepapers and clientfacing communications.
  
  
• Client Relationship Management:
  
• Engage with clients to understand their business needs and provide effective communication solutions.
  
• Act as a liaison between technical teams and clients ensuring clear and transparent communication.
  
  
• Call Center Technology Consulting:
  
• Provide expert guidance on call center system administration optimizing configurations for efficiency and performance.
  
• Conduct assessments of customer service contact center flows identifying areas for improvement and implementing solutions.
  
  
• Solution/Application Development:
  
• Collaborate with development teams to design and implement customized solutions for call center technology.
  
• Develop applications to enhance customer service workflows integrating cuttingedge technologies for optimal performance.
  
  
• Project Management:
  
• Lead projects related to call center technology implementations ensuring timelines and deliverables are met.
  
• Provide ongoing support and troubleshooting for implemented solutions.
  
  
• Training and Knowledge Sharing:
  
• Conduct training sessions for clients and internal teams on new technologies and solutions.
  
• Share industry insights and best practices through various communication channels.
  

Requirements

Qualifications:

• Knowledge in Computer Science Information Technology or a related field.
  
• Experience in call center system administration contact center flow optimization and solution/application development.
  
• Strong understanding of call center technologies including IVR systems CRM platforms and communication APIs preferable not required.
  
• Excellent written and verbal communication skills with the ability to translate technical concepts for nontechnical stakeholders.
  
• Clientfocused approach with a commitment to delivering highquality solutions.
  
• Project management skills with the ability to lead crossfunctional teams.
  

• Proficiency in programming languages such as JavaScript HTML and CSS preferable not required.
  
• Experience with cloudbased technologies and platforms.
  
• Knowledge of emerging trends in call center technology and customer service.
  
• Familiarity with DevOps practices and tools.
  

Benefits

• Health Insurance:
  
• Comprehensive medical dental and vision coverage for employees and their dependents.
  
  
• Paid Time Off (PTO):
  
• Vacation holidays and sick leave to promote worklife balance.
  
  
• Remote work
  

• Professional Development:
  
• Opportunities for training workshops and further education to enhance skills.
  

• Maternity/Paternity Leave:
  
• Additional time off for new parents to bond with their children.