Commerce Technical Support Engineer

MW Partners is currently seeking a Commerce Technical Support Engineer to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

• First point of contact for customer concerns relating to technical issues with the Magento Ecommerce application.
• Customer advocate and represent their needs with internal product and engineering teams.
• Provide timely response/resolution to technical product and cloud infrastructure inquires.
• Provides resolutions within established Service Level Agreement Guidelines.
• Troubleshoot/qualify cases before advancing it to engineering.
• Answer questions regarding product functionality and usage.
• Work high priority technical incidents and critical outages.
• Product content creation (KB articles whitepapers forum participation).
• Provide knowledge transfer sessions to help reduce critical issues

Requirements:

• 5 years of experience in an enterprise software or cloud support environment.
• Understanding of modern web technologies and relationships between them
• Linux Apache MySQL PHP NGINX Redis DNS CDN and SSL.
• Experience troubleshooting web application and performance issues.
• Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in depth reviews.
• Strong knowledge of the Linux command line.
• Relational database skills: Familiarity with MySQL and database queries.
• Familiarity with programming/scripting languages such as PHP Node.js Perl Java and Python.
• Familiarity of Magento Commerce or any other eCommerce Platforms (Support Site Development or QA role).
• Strong organizational and time management skills including multitasking and prioritizing job duties.
• Proficient in technical problemsolving methodologies.
• Ability to adapt and change in a dynamic environment.
• Excellent (oral and written) communication skills in English.
• Available for oncall rotation work off hours holiday and weekend hours as required.

For a confidential discussion or to find out more contact Swati Rathore on (909)or apply now.