INDICATORS OF SUCCESS
Customer satisfaction (NPS Score Comment Cards Annual Quality Review CSAT Scores)
Training Feedback Trainer Feedback NPS Score KP Method Scores
Learning Audit Scores & Resort Performance Scores & KPIs
REQUIREMENTS
Minimum of 67 years progressive core human resources and training experience
Bachelor s degree preferred certificate in related field desired
Hotel Management Subject Knowledge (Front Office F&B Production & Service Housekeeping
Engineering SOPs) Business Skills
Handson Experience working with Gen Zs & Gen Alphas :)
Experiential Learning Methodologies
Learning Evaluation Frameworks (Kirkpatrick Philip ROI/ ROE Method)
eLearning (Production & Deployment) & Tech Friendly
Microsoft Excel Advanced
training and development,manager,softskills training