Cloud Platform Operations Engineer

• Administration of Azure infrastructure
  
• Configuration management for IaaS/PaaS
  
• Troubleshooting operational environment issues performing root cause analysis and implementing changes
  
• Consulting the service desk and resolving escalated cases or escalating them to L3
  
• Performing operational tasks for various services and technologies within agreed SLA levels
  
• Creating knowledge articles for troubleshooting platformrelated issues
  
• Monitoring and maintaining the health of endcustomer environments
  
• Participating in oncall rotations for outofbusinesshours support
  
• Updating support and operational documentation
  
• Implementing change management practices as per ITIL4
  
• Integrating Azure monitoring solutions with internal incident management processes and tools
  
• Gathering requirements and providing continuous feedback loops between IT security and the Cloud CoE team
  

Requirements

• 2 years of experience working in an operations team of a large multinational environment (preferably Financial Services)
  
• Awareness of ITSM frameworks (Support Delivery and Implementation)
  
• Experience dealing with and responding to IT Audit
  
• Understanding of Identity and Access Management principles and tools (e.g. Privileged Access)
  
• Knowledge of rolebased access controls and organizational hierarchies for proactive identification of manual activities to feed into service improvements (Automation)
  
• Experience in coordinating with multiple support groups contributing to a service
  
• Indepth experience with Microsoft Azure
  
• Knowledge and experience with Microsoft identityrelated technologies (AD/ADFS)
  
• Configuration and troubleshooting experience with Windowsbased solutions
  
• Familiarity with virtualization tools and solutions (HyperV)
  
• Experience with Azure Monitor
  
• Proficiency in scripting languages (PowerShell Azure CLI)
  
• Experience with Firewalls and IT security
  
• Basic understanding and experience with ITSM systems (preferably ITIL4)
  
• Knowledge of networks (OSI layers TCP/IP Routes VPN)
  
• Installation and configuration experience with Linuxbased environments (RHEL)
  
• Familiarity with DevOps tools (Azure DevOps and Terraform)
  

Benefits

• Joining a dynamic team in a rapidly evolving field
  
• Engage in collaboration with internal and external stakeholders
  
• Work with the latest technologies and gain handson experience with Microsoft Azure Azure DevOps and Terraform enhancing your skills in cloud computing and DevOps practices.