Cloud Director Santiago Chile

About us

This company provides a software platform powered by AWS. This platform can be easily customized to help various clients including financial service providers debt collection agencies debt buyers telecommunication companies utility companies and others achieve better results when working with customers facing financial challenges. Importantly theyprioritize treating customers with respect and dignity while delivering an industryleading return on investment. With experience in over 60 countries and supporting over 650 different types of financial obligations theysimplify complex situations and create positive experiences for consumers.

Our Proposal

We are looking for aCloud Directorto lead theCloud Operations department Your responsibilities will involve recruitment and development of the CloudOperations targeted to be 1012 staff in 2024. This departmentworks together globally and closely with otherdepartments and vendors to support and enhance our overall SaaS product offering for clients throughprogrammes covering BAU support cloud transformation technical delivery and crossfunctional continuousimprovement initiatives.

Your responsibilities will be:

• Recruit guide and mentor talent to foster sustainable growth and capability in the region over the long term.
Facilitate and orchestrate projects and daytoday activities leading by example and diving into specifics when required.
Chair project meetings tackling technical functional and organizational challenges headon.
Rally the regional and global team to tackle issues in a dynamic customerfocused environment while adhering to strict regulatory and cybersecurity standards.
Manage project execution addressing staffing concerns and handling escalations on a daily basis.
Maintain regular communication with project stakeholders senior management and client delivery teams.
Enhance team capabilities and value through continuous staff development and fostering strong relationships with global counterparts.
Assess current business processes and systems to pinpoint areas for enhancement.
Serve as the liaison between the global and regional teams ensuring smooth service continuity support coverage and compliance with SLAs and SOPs.
Address operational gaps with a focus on metrics automation cost management risk mitigation performance reliability and adherence to cloud best practices.
Identify opportunities for collaboration across functions resource optimization and process streamlining to reduce technical debt costs and increase efficiency.
Interpret and communicate business and technical goals from various perspectives including client requirements internal development and operational viewpoints.
Act as the primary point of contact for resolving staffing policy or administrative issues.

Requirements

• 1015 years of IT industry experience including 57 years of leadership and management ofteams/departments spanning BusinessAsUsual (BAU) support and project delivery.
• Demonstrated experience in establishing and nurturing new teams functions or skill sets.
• Proficiency in cloud technologies particularly within the AWS ecosystem with certificationbeing advantageous.
• Demonstrated creativity and a strong drive to analyze and resolve intricate issues.
• Comfortable operating within a large diverse global team with multiple stakeholders.
• Familiarity with various delivery methodologies including waterfall agile scrum and kanban.
• Exceptional troubleshooting abilities and analytical problemsolving skills.
• Demonstrated professionalism consistency and exceptional verbal and written communication skills particularly in English.
• Advanced English proficiency. You will work with international teams from all over the world

Desirable requirements

• Exposure to the financial services sector or experience in collection recovery systems would be beneficial.

What do we offer

• Working as an employee
• Hybrid work: 3 days in the office in Santiago.

Our values

• We foster trust
• Ownership is our guiding principle
• Collaboration
• Integrity
• Inclusivity
• Commitment to excellence