Client Support Specialist

Position: Client Support Specialist
Location: Remote (EST)

Work Schedule: Monday Friday 08:00 AM 05:00 PM EST

About Us: Join our team as a Client Support Specialist where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic organization committed to driving success in the SaaS industry through education and support.

Key Responsibilities:

1. Client Support Excellence: Provide topnotch client support ensuring a positive experience and swift resolution of queries or issues.
2. Software Proficiency: Navigate and utilize advanced software tools including Hubspot Notion Google Workspace Asana Searcie.io Slack and Zoom.
3. Documentation: Maintain accurate and uptodate documentation related to client interactions ensuring a comprehensive understanding of client needs and preferences.
4. Collaborative Communication: Collaborate with internal teams sharing client insights and feedback to contribute to ongoing improvements.
5. Technical Troubleshooting: Assist clients in technical troubleshooting working closely with our technical teams when necessary.

Requirements:

• Medium to highlevel spoken English proficiency for internal company conversations.
• Previous experience in client support with a focus on SaaS or related industries.
• Experience with Hubspot or similar platforms is a major bonus
• Techsavviness SaaS startup or tech experience is a bonus!
• Highly organized resourceful and efficient candidates.
• Must know how to use Hubspot Notion Google Workspace Asana Searcie.io Slack Zoom

Preferred Skills:

• Proven ability to work at a fast pace while maintaining high performance.
• High Emotional Intelligence (EQ) and Intellectual Quotient (IQ).
• Candid communication style open to giving and receiving feedback.

Remote Work :

No