Client Support Specialist

Tasks

To ensure success as a client support specialist you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner. Ultimately a topnotch client support specialist should be a solutiondriven individual who can explain complex product information in a helpful way.

Responsibilities:

• Responding to customer queries complaints and requests via phone email or chat.
• Assisting customers with product setup and resolving any technical issues they might experience.
• Informing customers about specialized product functionalities and features.
• Following up with customers to ensure that reported technical difficulties have been resolved.
• Troubleshooting analyzing and reporting product errors failures or malfunctions to management.
• Keeping a detailed record of client data including useful comments as well as positive or negative feedback.
• Analyzing customer feedback and advising management on areas of improvement.
• Maintaining client accounts and updating billing information as needed.

Requirements

• A bachelors degree in information technology or a similar field.
• A minimum of two years experience working as a client support specialist or a similar role.
• Working knowledge of remote service tools and help desk software such as ISL Online SysAid and freshservice.
• Excellent knowledge of customer relationship management best practices.
• Exceptional written and verbal communication skills.
• Solid analytical and problemsolving skills.
• Strong multitasking and organizational skills.
• Ability to work under pressure.