Client Services Representative

Writech started as a family business over 45 years ago and has since expanded to work with major firms across Europe and the US. We are trusted and valued partners of our clients with the high level of service and professionalism we provide.

Tasks

The Writech Industrial Services LTD is seeking a client service specialist to provide direct service to a variety of nonprofit clients with critical missions primarily serving the client sector. This position provides strategic advice and handson implementation in order to partner with clients to accomplish stated goals and exceed client expectations.

Responsibilities and Duties:

Commitment to the firms core values its one firmfirm brand and Our Why

Serving as a model for GrahamPeltons responsible consulting approach

Facilitate key relationships with clients and GrahamPelton colleagues

Facilitate key relationships with colleagues assigned to the project

Demonstrate proficiency in the firms technological tools

Prepare develop and deliver materials for client engagement

Provide onsite and offsite service to assigned clients

Facilitate and lead regular team and client conference calls meetings and coordinate teams work

Attend and participate in key meetings with clients and prospective clients

Organize and drive work of internal project teams ensuring progress toward project milestones and completion

Work with project teams to ensure clientrelated communication is meeting the firms objectives

Provide strategic counsel to advance the service engagement

Provide critical support of sales activities

Spot opportunities for continued service / new engagements leveraging personal and client referrals

Requirements

Required Skills:

Exceptional interpersonal and communication skills verbal and written

Exercises emotional intelligence sound strategic judgment and a certain amount of grit to manage client objectives and deliverables

Initiative and Ingenuity: leverage resources to solve problems ability to manage multiple competing priorities and employ critical thinking skills

Operates with high attention to detail and discipline

Ability to be selfdirected and a resourceful learner

Ability to exert influence over others; commands respect of clients and colleagues

Ability to work in a fastpaced everevolving environment and industry

Ability to thrive on change innovation and teamwork

Driven by quality of work and high achievement

Qualifications:

Bachelors degree in relevant field

Minimum of 5 years of previous fundraising or development experience in Healthcare or Academic Medicine

Willingness to travel

Benefits

Benefits:

401(k) Savings Plan Employee Stock Purchase Plan

Dental Vision Life& AD&D Insurance along with Shortterm disability and LongTerm Disability coverage

Health Insurance

Education Reimbursement

Employee Assistance Program