Client Services - Desktop Technician I

MW Partners is currently seeking a Desktop Technician to work for our client who is a leading global insurance company.

Responsibilities and duties:

• Checks and maintains conference rooms to make sure they are working properly.
• Responds to and resolves issues from email chat phone and Service Now ticketing system.
• Document track and monitor problems to ensure timely resolutions as defined by our internal Service Level Agreements.
• Creating/Updating knowledgebased support articles.
• Triage and trouble shoot unfamiliar issues.
• Must be able to lift and place equipment of varying weight.
• Must be proficient with Microsoft Office.
• Use of collaboration tools (Webex/MS Teams) is a preferred.
• Must have fundamental knowledge of computer networking.
• Must provide exemplary customer service to all customers interacting with End User Computing.

Requirements:

• 13 years of desktop support experience.
• CompTia A Microsoft Modern Desktop Administrator Associate Google IT Support Professional certifications are preferred.

For a confidential discussion or to find out more contact Rhea Ann onor apply now.