Client Services Administrator

Join us were an Investors in People Gold Standard Company

We have a fabulous opportunity for a Client Services Administrator to join us and play a key part in delivering an exemplary customer experience to our clients. Your role is to ensure client requests are managed in a timely manner with a consistent focus on attention to detail whilst delivering outstanding customer service at all times during our busy Winter Gritting season.

What we offer:

At Ground Control we believe in creating an inspirational environment and rewarding our employees for their hard work. We offer a wideranging benefits program supporting you to realise your full potential and are proud to be recognised as a great place to work:

Awards Accolades and Culture

• We have been awarded worldclass status for employee engagement in the 2023 best companies results ranking at #16 in the Top 100 Large Companies to Work For league table.

• CertifiedBCorp Accredited Ground Control has been certified by B Lab the notforprofit behind the B Corp movement as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.

• We inclusively support The Race at Work Charter Ban the Box The Armed Forces Covenant and are Disability Confident

• We invest 5% of our profits into theEvergreen Fund an investment fund dedicated to sustainability and environmental initiatives.

• By 2025 we have committed to plantingtrees having a fully electric fleet and achievingcarbon net zeroafter becoming carbon neutral in 2020.

• 2 personal choice volunteering days with your fundraising efforts matched up to 500!

Perks and Benefits

• Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.

• Nursery Vouchers Cycle to work scheme and Travel loans

• Bupa employee support Free Flu Jabs online private GP service and a premium subscription to Calm the wellbeing app

• A supportive entrepreneurial working environment that fosters collaboration.

• Training development coaching and mentoring plans including our GC Leadership Academy job specific accreditations and higher education opportunities

• Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.

• Financial benefits include yearly bonus scheme access to Wagestream and employee share options
  

How we work:

We put people at the centre of everything we do.
Everyone is welcome. Were embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation and innovation creates initiative. Together well succeed in caring for each other caring for our communities and caring for our Environment. Together were stronger.

Who are we looking for

You will need to be confident in written and oral communication to be able to converse professionally with clients at all levels and demonstrate excellent customer service skills. We want you to build relationships quickly with your clients as well as internally with field managers and teams.

You will be organised and proactive with excellent time management skills and the ability to prioritise. We need you to be pernickety about attention to detail accuracy and quality whilst achieving tight deadlines. You will need to be adaptable and be able to handle varying data streams and large volumes of emails and calls on a daily basis. Some of the tasks are repetitive but no two days will be the same!

We are particularly welcoming applications from those with intermediate excel skills and a call center background.

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