Client Service Specialist

The Client Service Specialist provides administrative client services to both internal and external clients.

In this capacity the Client Service Specialist will:

• Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring that assignments crosstraining and peerlevel support are optimized to provide seamless support;
• Coordinate legal practice tasks and projects;
• Coordinate administrative functions and facilitate completion of tasks including such as finance/ billingrelated tasks time and expense entry opening of new matters client presentations meetings and other administrative projects as assigned;
• Coordinate with and delegate to Firm resources including DPS Williams Lea Client Service Center practice support or similar departments in International offices in the handling of tasks and projects;
• Prepare complex legal documents and correspondence; File with appropriate court or agency; Apply subject matter expertise in coordination of legal practice tasks and projects;
• Coordinate support through the Finance Department including editing and reviewing the process of client bills; correcting time entry and promotion of time entry best practices;
• Review and support of the client billing process to include: proofreading application of task codes and matter management skills coinciding math aptitude and skills to support rates rate changes writeoffs preparation of expense reporting and audits as required maintenance and consistency with billing protocols and other accounting functions;
• Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements; and
• Work overtime as required.

Proficiencies:

• Advanced ability to organize prioritize coordinate delegate and work as part of a team;
• Advanced to Expert proficiency in rules of English grammar spelling and punctuation; bilingual proficiency as may be required;
• Advanced proficiency in MS Word and document editing/comparison applications;
• Advanced proficiency in MS Outlook and webbased conference call/websharing applications;
• Advanced proficiency in MS Excel and spreadsheet/database applications;
• Advanced proficiency in MS PowerPoint and presentation applications;
• Advanced knowledge of timekeeping expense processing and legal billing;
• Advanced knowledge of relevant jurisdictional/court/agency processes and procedures;
• Advanced proficiency in document management applications;
• Proven ability to function as a coordinator with other firmwide departments with necessary communication skills to transfer instructions/data verify results resolution of conflict delivery or results; and
• Excellent written and oral communication is required with a strong ability to meet deadlines and provide results while supporting Firm policy and procedures.

Qualifications:

• Bachelors degree
• At least 4 years of legal secretarial experience or relevant legal experience required
• Corporate/Transactional experience.

Remote Work :

No