Client Relationship Manager | US EST Shift

• Assist the main Account Manager and build long-term relationships with our US clients.
  
• Overseeing / managing the onboarding of new clients
  
• Help customers through email, phone, online presentations and screen-sharing
  
• Develop a trusted advisor relationship with key accounts, customers, stakeholders and executive sponsors
  
• Resolving complaints and preventing additional issues by improving processes.
  
• Identifying industry trends.
  
• Ensure the timely and successful delivery of our resolutions & training according to customer needs and objectives
  
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  
• Forecast and track key account metrics
  
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  
• Acting as a client advocate with a focus on improving the buyer experience.
  
• Other ad hoc sales administration duties
  
• Prepare reports on account status
  
• Collaborate with sales team to identify and grow opportunities within territory
  
• Liaise between the customer and internal teams
  
• Great pay, perks and regular bonuses in for client growth
  
• Please note this is a US EST Shift (4pm - 1am South african Time) Shift working from in office.
  
  

Requirements

• Proven account management or other relevant experience forUS Market
  
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  
• Experience in delivering client-focused solutions based on customer needs
  
• Proven ability to manage multiple projects at a time while paying strict attention to detail
  
• Excellent listening, negotiation and presentation skills
  
• Excellent verbal and written communications skills
  
• Bachelors Degree in appropriate field of study or equivalent work experience
  
• 3+ years of experience
  
• Self-motivated and able to thrive in a results-driven environment
  
• Natural relationship builder with integrity, reliability and maturity
  
• Ability to prioritize among competing tasks
  
• Critical thinking and problem solving skills
  
• Excellent time and project management skills. Youre always looking to improve inefficient processes
  
• Keen attention to detail and adherence to deadlines
  

• Teamwork
  
• Influencing
  
• Planning
  
• Build Relationships
  
• People Skills
  
• Initiative
  
• Customer Focus
  
• Emphasize Excellence
  
• Manage Multiple Projects
  
• Communication
  
• Attention to Detail
  
• Business to business experience preferred