Chesterfield County Technical Support Analyst 4 ONSITE - TWO ROLES

Job Title: Chesterfield County Technical Support Analyst 4
Location: Local Richmond VA(Local Candidates Only)
Duration: 12 Months

Complete Description:

*Local Richmond VA candidates due to 100% onsite work requirement
*candidate must work onsite daily in Chesterfield County (Richmond area)
*candidate must be able to lift and distribute hardware this is a physical job

Strong knowledge of Windows 10/11 operating system and Microsoft Office 365 applications

Excellent communication skills and ability to interact with endusers at all levels.

Knowledge of Active Directory Microsoft Endpoint Configuration Manager (SCCM) macOS iOS devices and basic networking concepts is preferred.

A clean driving record is required as local driving is mandatory.

Must be able to lift 50 pounds.

Onsite resource to support users in an enterprise environment including helpdesk and system support activities.

Seeking staff augmentation resources to assist with deployment of computers using our automated systems for a specific computer refresh project. Diagnose various problems encountered during initial rollout. Completion of various other hardware/software requests as needed. Other tier 2 helpdesk duties as needed.

An ideal candidate will be able to install and maintain PC hardware and software in the county as well as provide technical information and assistance to staff and customers.

An ideal candidate will have advanced level skill at supporting Microsoft Windows 10 and higher operating systems; advancedlevel skill at supporting Office 365 a working knowledge of standard networking services such as DHCP DNS ACTIVE DIRECTORY and print servers; understanding of basic security principles; ability to support users both onsite and remotely; ability to perform hardware upgrades (disk memory network video etc.); ability to physically move workstations and monitors; ability to adapt to a constantly changing workload with multiple levels of priority; ability to complete assigned projects independently and within a team environment.

Candidate must pass VA CJIS level 4 training and background check. County will provide training links.

Required/Desired Skills:

Skill

Required/Desired

Amount

of Experience

Strong knowledge of Windows 10/11 operating system and Microsoft Office 365 applications

Required

0

Excellent communication skills and ability to interact with endusers at all levels.

Required

0

Knowledge of Active Directory Microsoft Endpoint Configuration Manager (SCCM) macOS iOS devices and basic networking concepts is preferred.

Required

0

A clean driving record is required as local driving is mandatory.

Required

0

Must be able to lift 50 pounds.

Required

0