Change Management Consultant

Skills & Qualifications

• Level of Education: B.S. or B.A. Degree
• Certification: Degree program in Change Management or related field or relevant certification in the role.
• Years of experience in Position Title: Minimum of five years of experience in a Lead Change Management role

Skills & Qualifications

• Certification in a Change Management methodology such as the Prosci Change Management model using the ADKAR framework or a comparable process.
• Demonstrated experience working with large ($30 Million) budget project and/or program
• Demonstrated experience working on ERP or Enterprise Asset Management programs
• End User Documentation: Demonstrated skill in developing and maintaining project documentation including writing change strategies communication plans training plans risk assessments status reports and all other required program/ project documentation
• Communications Requirements: Develop and deliver multimode communications that concisely convey a clear understanding of the message to different audiences.
• Work Environment: Working independently and/or in a team environment may be required for some engagements.

Responsibilities:

• Change Management Consultant to assist with the systematic approach the transition and the transformation of the Clients Business Process System Integration (BPSI) Program.
• The role of the Change Management Consultant is to implement strategies for effecting change controlling change and helping adaptation to change for the entire program across the enterprise.
• They will also have hands on change mgmt. responsibilities for 6 of the 7 projects within the program.
• These 6 projects are mainly PeopleSoft implementation and reporting projects.
• This resource will provide direction to the Enterprise Asset Management (EAM) project Change Management consultant to ensure alignment with the overall program direction.

Requirements Of The Role:

• Drive planning execution and tracking related to program and project level change strategies that support the organizations vision and goals for the outcome of the BPSI program.
• Ability to conduct stakeholder analysis to include a report identifying key stakeholders their level of awareness and strategies to engage and communicate with them working with Program Steering Team.
• Skilled at identifying change impacts by role and stakeholder groups through current state assessments that will include identification and evaluation of what is going to change and the success factors for the changes.
• Skilled at creating and executing change strategies enterprise wide and ensuring minimized resistance and positive individual behavior change. Identifying potential sources of resistance developing strategies to mitigate resistance and identifying resources to address resistance.
• Grounded in resultsbased approaches and utilizing stakeholder readiness assessment data to engage impacted audiences (leadership to frontline) related to both processes and technical systems involved in the BPSI program.
• Effective at building sponsorship coalitions which result in shaping and sustaining stakeholder behavior.
• Collaborate with internal Communication department to create a detailed communication plan that will deliver a unified communication approach to inform stakeholders across the Council to include messaging audiences channels and schedule.
• Strong communicator across organizational levels utilizing a variety of communication to develop and deliver multimode communications that concisely convey a clear understanding of the message to different audiences.
• Establish and manage a network of change champions/advocates who can help build desire for change by providing support answering questions and promoting enthusiasm to extend the reaches of the program into stakeholder environments.
• Identify metrics to measure the success of the change and create a plan to track progress. Establishment of metrics and to track the effectiveness of the change and its longterm sustainability.
• Develop gettogreen plans to bring readiness back on track when needed conducting readiness checks throughout life cycle.
• Consulting on training design development and delivery to ensure the employees acquire the necessary knowledge and skills.
• Develop and execute a sustainability plan to ensure that the changes are embedded and sustained over time ensuring that they become part of the organizations culture.
• Conduct a postimplementation review to assess the success of the change initiative gather feedback and identify lessons learned.

Additional Skills:

• Skilled in Prosci Change Management model using the ADKAR framework or a comparable process.
• Experienced with very complex change situations in a matrixed environment.
• Demonstrated experience working with large ($30 Million) ERP or Enterprise Asset Management programs.

Ability To:

• Demonstrate excellent written and verbal communication skills.
• Lead teams providing direction delegation and removing obstacles to get work done. Build consensus and motivate people to act and participate.
• Build strong customer relationships and delivery of customercentric solutions. Anticipate and balance the needs of multiple stakeholders.
• Develop and deliver multimode communications that concisely convey a clear understanding of the message to different audiences.
• Ability to handle conflict situations effectively with a minimum of noise.

Skilled In:

• Demonstrated experience leading teams embracing change with a people first approach.
• Demonstrated ability to lead complex organizations through change.
• Strong interpersonal skills and the ability to develop positive working relationships with all levels of the enterprise.
• Demonstrated ability to prioritize human outcomes including development of soft skills instilling organizational values/norms and building safe space for a healthy challenge culture to develop.
• Skill to be selfaware accept act on and provide constructive feedback.
• Demonstrated skill in developing and maintaining project documentation including writing change strategies communication plans training plans risk assessments status reports and all other required program/ project documentation.