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Call Center Representative
drjobs
Call Center Represen....
drjobs Call Center Representative العربية

Call Center Representative

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1 Vacancy
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Job Location

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Houston - USA

Monthly Salary

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Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 2455397

We are searching for a polite professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions handling complaints and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call address all questions or complaints and provide an accurate and efficient response.

To be a successful call center representative you should be customerfocused detail oriented and efficient. You should be polite reliable knowledgeable and adaptable.

Call Center Representative Responsibilities:

  • Answering or making calls to clients to learn about and address their needs complaints or other issues with products or services.
  • Responding efficiently and accurately to callers explaining possible solutions and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers confirming or clarifying information and diffusing angry clients as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software databases scripts and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.


Requirements

  • More education or experience may be preferred.
  • Exceptional customer service active listening and verbal and written communication skills professional phone voice.
  • Understanding of company products services and policies.
  • Proficiency with computers especially with CRM software and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.


Benefits

*401(k) 6% employer match
*10 days paid leave
*Flexible work schedule
*Dependent Care Account
*Health Club Membership (up to $120 per month)
*Accident and Critical Illness Insurance
*College tuition for children of employees

A high school qualification or equivalent. Prior experience as an administrative assistant. Excellent verbal and written communication skills. Fully computer literate with proficiency in Microsoft Office. Highly organized.

Employment Type

Full Time

About Company

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