Call Center Customer Service V

Job Title: Call Center / Customer Service

Location: Nashville TN USA 37214

Duration: 6 Months

Shift Time: MondayFriday; 8:00AM 5:00PM

Responsibilities:

• Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing filing scanning).
• Under direct supervision: support the order management team with noncustomer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
• Process customer orders within the order management system accurately and within the required deadline.
• Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
• Assist with other data entry tasks related to the order life cycle (for example new customer setup credit and debit administration).
• Identify and communicate areas for process improvement to Supervisor.
• Contact center Phone support.

Skills/experience:

• Customer service
• Microsoft Office Suite (Excel PowerPoint Microsoft word etc.)
• Salesforce
• Coordination

Position Summary:

• This role is classified as a Customer Support Analyst I position.
• The role is hybrid working TuesdayWednesday onsite (Subject to change).