Call Center Assistan....
Call Center Assistant Manager
Posted on :
02-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-02-2024
Job Description
Req ID : 2495021
Assistant Call Center Manager
Impact:
As our Assistant Manager in our Intakes department you will have the opportunity to help lead a team of intake representatives on the front lines of engaging and signing clients in the areas of wrongful death TBI catastrophic injury workplace retaliation and harassment unpaid wages and wrongful termination.
Daily Tasks:
Your Skills:
Our Benefits:
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are happy to make reasonable accommodations to enable individuals with disabilities to perform essential functions throughout all terms of employment as well as the entire application process.
Strive for Excellence. Fight for Justice. Foster Unity. Join Wilshire Law Firm.
Impact:
As our Assistant Manager in our Intakes department you will have the opportunity to help lead a team of intake representatives on the front lines of engaging and signing clients in the areas of wrongful death TBI catastrophic injury workplace retaliation and harassment unpaid wages and wrongful termination.
Daily Tasks:
- Lead a team of more than fifty intake representatives.
- Assist with interviewing hiring and training new staff.
- Create and manage intake representative work and training schedules.
- Assist in signing up clients.
- Assist in client referral process and procedure.
Your Skills:
- Must be bilingual in English and Spanish.
- Minimum 3 years of call center experience is required supervisor experience is preferred.
- Bachelor's degree in relevant field preferred.
- Charismatic and professional.
- Experience working with entrylevel workforce.
- Experience working in sales.
- Experience working in a law firm setting preferably in personal injury or employment is a plus.
- Experience working with Salesforce or legal CRM a plus.
Our Benefits:
- Compensation range based on experience $80000 $100000 ( monthly bonus).
- Paid time off and paid holidays.
- Opportunities for growth and advancement.
- Team outings and sponsored events.
- Referral bonus program.
- Firmpaid Medical HMO with affordable HMO and PPO upgrades.
- Lowcost Dental and Vision plans.
- Paid Life and AD&D insurance.
- 401k.
- FSA (Flexible Spending Account).
- EAP (Employee Assistance Program).
- Pet Insurance.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are happy to make reasonable accommodations to enable individuals with disabilities to perform essential functions throughout all terms of employment as well as the entire application process.
Strive for Excellence. Fight for Justice. Foster Unity. Join Wilshire Law Firm.
Employment Type
Full Time
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