Business Engagement Manager

Engagement Manager / Senior Lead

Location: Delhi NCR

Function: Global Delivery

Key Responsibilities:

1) Account Management

• Ensure that Goodera is achieving profitability margins as defined by business imperatives.

• Ownership of contract renewal and invoice clearance for allocated portfolio of accounts

• Identify expansion opportunities through upsell/ cross sell and develop a feedback loop mechanism for all internal teams to provide market (client and referral) insights back into the system

2) Lead Program Delivery

• Client engagement and client satisfaction parameters for allocated portfolio

• Program management, planning, scoping, resource management and overall delivery for your own portfolio and allocated client’s programs

• Scope adherence and timely delivery of services/ product deliverables

3) Provide Strategic Consulting

• Provide CSR program design and strategic consulting and share data-based insights to the client

• Help client to design/restructure programs in line with clients intent and that delivers real, measurable, sustainable impact.

• Co-ordination with NGO stakeholders/ client stakeholders (external) for timely delivery of services / deliverables Drive collaboration via internal project and knowledge management.

• Ensure quality of business engagement by regular client cadence, NGO cadence and supervising governance and leading internal project and knowledge management.

• Assess the client’s CSR programs to review performance of the projects being implemented and provide recommendations to the client.

• Understand the clients vision and co-develop the roadmap for adhering to the clients Impact / CSR goals and projects.

4) Market insights and feedback loop

• Develop a feedback loop mechanism for all internal teams to provide market (client and referral) insights back into the system 5) Team Management

• Resource management and identifying training needs for the team.

• Performance management for the team

Requirements

What are we looking for?

• A minimum 7-10 years’ experience in CSR, Project management or equivalent consulting experience.

• Possesses stakeholder management and client influencing, relationship building skills.

• Ability to research on trending topics on CSR, changes in CSR law, collaborate with NGOs and other similar stakeholders.

• Basic understanding of impact evaluation frameworks necessary for reporting and reviewing programmatic performance like LFA, TOC and utilization for financial performance etc.

• Strategic thinking, problem solving skills, a bias toward action and ability to manage multiple projects, juggle priorities and deliver on tight deadlines.

• Works willingly and effectively with others in and across the organization to accomplish team goals.

• A passionate coach for your high performing team and empowers the team and leads with empathy and integrity.

• Basic Excel and MS Word skills, along with excellent presentation and communication skills.

Benefits

What we have to offer:

• Work with a performance-oriented, young and vibrant team driven by ownership, open to experiments and passionate about creating impact.

• Opportunity to learn and grow in a fast paced startup environment

• Great learning culture, with the opportunity to work on a variety of client projects.

• Opportunity to represent Goodera in client leadership meetings and interact with senior leaders in the CSR/ Impact space in some of India’s largest corporates.

• Flexibility to work in a hybrid environment for the foreseeable future

• Cross learning across ESG, Product, CSR and Volunteering and Impact Creation