Business Engagement Lead/Senior Lead

The Business Engagement team is the primary client facing team for Goodera’s Enterprise clients. This team is responsible for understanding the client requirements, making sure that the deliverables are planned internally as well with the client.

As a member in this team, you will be working with 1 or more clients and will be required to understand the day-to-day operational tasks pertaining to the overall deliverables for the various stakeholders. This role will also require a strong understanding of the CSR ecosystem, applicable standards/ laws to work with Goodera’s CSR/ Impact clients. At Goodera, we believe in deriving client value through data driven insights and onboard all our clients to the Goodera platform, the Business Engagement team members also require developing a fair understanding of the Goodera products.

Key Responsibilities:

1. Lead Program Delivery

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Understand and learn the Goodera proprietary platform modules, domain and processes of the team and account attached.
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Lead day to day operational aspects of client delivery like business analysis, solution design, NGO cadence, client cadence and reports for the given project. Co-ordination with NGO stakeholders/ client stakeholders (external) for timely delivery of services / deliverables

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Ensure quality of business engagement by regular client cadence.
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Proactive management of client deliverables as well as internal tasks

2. CSR/ Impact Advisory

• Understand the clients vision and co-develop the roadmap for adhering to the client’s CSR goals and designing a CSR program portfolio.. This may also include reporting on applicable CSR/ Impact frameworks and MCA requirements (India)
• Aid program design: Analyse gaps and opportunities for improvement in clients CSR programs. Help client to design/restructure programs in line with clients intent and that delivers real, measurable, sustainable impact.
• Evaluate and share recommendations on CSR program performance. Derive and offer data-based insights on program evaluation from Gooderas platforms. Anticipate and recommend opportunities to improve program performance, impact communication, and visibility between clients, implementing partners and the social ecosystem.
• Depending on client engagement, engage directly with Goodera’s and provide subject matter expertise for development of CSR strategies, goal and target setting, peer benchmarking, impact reporting and other similar exercises.

3. Market insights and feedback loop

• Develop a feedback loop mechanism for all internal teams to provide market (client and referral) insights back into the system

4. Team Management

• Identifying training needs for the team members.
• Performance management for the team of analysts/ associates working with you on the project.

Requirements

What are we looking for?

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A minimum 4-7 years’ experience in CSR Project management or equivalent consulting experience in related domain.

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Possesses stakeholder management and client influencing, relationship building skills.

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Ability to research on trending topics on CSR, changes in CSR law, collaborate with NGOs and other similar stakeholders.

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Quick learner, who is willing to learn about platform and technology i.e. Goodera’s product modules being used for monitoring social impact.

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Basic understanding of impact evaluation frameworks necessary for reporting and reviewing programmatic performance like LFA, TOC and utilization for financial performance etc.

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Strategic thinking, problem solving skills, a bias toward action and ability to manage multiple projects, juggle priorities and deliver on tight deadlines.

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Works willingly and effectively with others in and across the organization to accomplish team goals.

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Basic Excel and MS Word skills, along with excellent presentation and communication skills.

Benefits

What we have to offer:

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Work with a performance-oriented, young and vibrant team driven by ownership, open to experiments and passionate about creating impact.

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Opportunity to learn and grow in a fast paced startup environment

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Great learning culture, with the opportunity to work on a variety of client projects.

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Opportunity to represent Goodera in client leadership meetings and interact with senior leaders in the CSR/ Impact space in some of India’s largest corporates.

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Flexibility to work in a hybrid environment for the foreseeable future

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Cross learning across ESG, Product, CSR and Volunteering and Impact Creation