Business AnalystSenior Business Analyst

Job Title:

Job Template Consulting Process design Business Analyst Service Assurance SNOW Workforce management

Responsibilities:

Process Analysis & Design Business Analysis:

• Understanding of service assurance journey and service operations activities.
• Ability to analyze current business processes across various functions.
• Collaboration with stakeholders to identify pain points and objectives.
• Proficiency in designing TOBE (future state) business processes.
• Documentation of processes incorporating best practices.
• Experience in creating process maps and visual representations.
• Familiarity with BPMN tools and process design tools like ARIS.
• Knowledge of process automation tools like Camunda or Appian.
• Understanding of process mining tools like Celonis.
• Ensuring delivery conforms to contractual outcomes and timelines.

Project Management:

• Support in project planning risk and issue management.
• Assistance in budgeting processes.
• Experience in leading teams of at least 4 members.
• Familiarity with service assurancerelated consulting exercises/proposals.

Service Operations Improvement:

• Experience in working with service operations teams to improve processes.
• Knowledge of fiber access products is desirable.

Data Analysis and Insights:

• Exposure to deriving insights from data.
• Identifying trends and making recommendations for quality and operational improvement.
• Collaboration with leaders to understand key value drivers and challenges.

Job Location: Chennai Bangalore Hyderabad Pune

Remote Work :

No