Business Analyst

Business Analyst (NonIT)

Job Description:

Key Accountabilities

• Supports the planning process for programs and projects manages project deliverables and ensures accurate and timely reporting.

• Lead and manage small standalone transition projects and engagements.

• Works together with the Transition Essential Experience and Job Requirements Lead on a portfolio of projects and leads administrative tasks such as reporting process capturing preparing for FTE onboarding and monitoring the knowledge transfer.

• Ensures the accuracy and completeness of data collection and reporting.

• Track progress of all transition deliverables and coordinate delivery dates.

• Application of tools & processes Comply with the GBS project standards in methodology and toolkit; promote within the team the appropriate tools and processes for planning risk management and scheduling.

• Support transition related travel administration tasks and arrangements.

• Track progress of transition deliverables

• Leads due diligence and process discovery activities and deliverables for transition projects.

• Supports in drafting as is functional process flowcharts and works together with the receiving operational teams and the business to transform into a workable to be scenario.

• Supports the operational teams in delivering standard operating procedures and leads the documentation of signed off SOPs and work aids on the knowledge management platform and liaises with the BPM team for ARIS updates.

Essential Education

• Bachelors degree required.

Essential Experience and Job Requirements

• A minimum of 8 to 12 years total experience with a minimum of 4 to 6 years of relevant Project/Program Mgmt. support experience

• Significant experience with working in a shared services or business process outsourcing environment ideally in Procurement Finance Customer Services or HR services

• Strong functional business acumen

• Proven analytical and numerical skills and experience of complex data handling and visualization techniques.

• Advanced knowledge of MS products including O365 based Project Online SharePoint PowerBI or other analytics tools.

• Experience in process workflow design and architecture and relevant tools.

• Selfstarter and ability to work effectively under minimal supervision.

• Flexibility to assist multiple teams and leading dynamic workload.

• Ability to work independently and selfdirect workload.

• Capable of handling confidential matters

• Proven multitasking ability and prioritization skills.

• Excellent analytical organizational and presentation skills

• Excellent verbal and written communication skills

• Broad operational experience with background in customerfacing roles; knowledge of other functions and the associated links to own function are preferable.

• Experience leading process mapping and / or workshop facilitation activities; facilitation skills for working issues with groups and teams

Desirable criteria

Knowledge of Transition Management process

Familiarity with Project Management methodology and best practices

Familiarity with Continuous Improvement Methodologies

Interested can contactOR email resume to

Business Analyst,Transition Management,Finance,Procurement,transition,project delivery,programs and projects,FTE onboarding,PowerBI,Project Management methodology,BA