Business Analyst - Contract

Business Analyst remote with occasional site visits to London

Key Purpose of the Job

The role of the Business AnalystProject Support Officer is associated with the modelling and visual representation of business processes in order to deliver bespoke pieces of work within a project.

Working with key business process owners, your role is to lead process improvement/To-Be process efforts. You will do this by developing a consistent set of documented processes that are used by our customer facing departments and capture and analyse areas for improvement.

You will work as part of the project team that is delivering projects to ensure any new solution is aligned with our processes, business rules and IT systems. This role may also lead to delivering smaller bespoke projects within the business.

Main Duties and Responsibilities

• Developing agreed documentation standards and ownership of all processes and creating a process framework and culture within the organisation

Documenting all business processes, ensuring they are relevant, accurate, correctly detailed, updated as necessary and organised in a consistent manner

Analysing the As-Is core business processes, workflows and business rules

• Working closely with the business to ensure supporting systems can support the To-Be processes. Where necessary designing processes to best use the functionality of the supporting IT solutions

Identifying possible problem areas and assisting in the resolution of minor process issues

Reviewing and updating processes, with the Subject Matter Expert, as required

Assisting with the creation of Standard Operating Procedures

Hands on project support

Ability to take the Lead on smaller projectsbespoke pieces of work, by creating project plans and taking a hands-on approach in their delivery

Expectations of job holder

• To ensure that the policy for equality of opportunity is adhered to and promoted in all aspects of the post holder s work.
• To ensure effective quality control and continuous improvement in all aspects of the work and responsibilities attached to this post.
• Demonstrate professionalism towards sensitive and confidential information.
• To comply with and promote Health and Safety policies and procedures and to undertake recommended Health and Safety training as and when necessary.
• To be committed to professional self-development, through participation in in-service training as necessary for the successful carrying out of the job.
• To undertake such other duties as are commensurate with the grade of the post.

Person Specification

• Analytical, as well as seeing the big picture
• Able to engage and communicate across all levels of the business, be able to work well under pressure and have excellent attention to detail.
• Collaborative nature, can build relationships, able to adapt approach to problem solving to reflect the nature of the audience and work well with peers
• Flexible and pragmatic to achieve goals
• Ability to engage and influence colleagues
• Interested in process i.e. "how things/people/organisations work or don't work"

Qualifications & Experience

• Demonstrable previous experience with process modelling and analysis
• Proven experience of process modelling, including requirements analysis, workflow and process analysis, using workshops, team and one-to-one discussions
• Able to apply knowledge of system functionality to support processes
• Proven experience of leading on bespoke pieces of worksmaller projects
• Proven experience of working within project teams and environments, using Prince 2 methodology, MS Project and Visio tools
• Experience in improving organisational processes (lean systems thinking) (desirable)
• Successful management and delivery of small projects (desirable)

Person Specification

Knowledge

• Business process modelling and analysis tools and techniques
• Strong understanding of organisational processes and data along with strong knowledge of different approaches to service delivery is key (desirable)

Skills & Abilities

• Process modelling skills
• A team player able to work collaboratively across reporting lines
• Able to organise the ideas and thoughts of others into a logical set of steps and processes
• Ability to identify areas where changes to processes and supporting systems would deliver business benefit

• Able to establish good working relationships through excellent communications skills and the ability to interact with staff at all levels of the business

• A clear writing style in order to present recommendations for changes and the necessary supporting analysis
• Ability to be flexible and modify work approach to meet changing business priorities

Other Requirements

While predominately a Monday to Friday role, there is a need to work occasional weekends or evenings, as project deadlines require