Business Analyst Athenahealth EMR implementation SDLC experience 4 openings REMOTE

100% Telecommute.

Project Name : OBC (Optum Behavioral Health) Athenahealth EMR Support

Responsibilities:

• Troubleshoot all aspects of Athenahealth
• Highly driven and selfmotivated to meet expectations.
• Ability to work independently and in a team based environment.
• Ability to analyze data make decisions problem solve and clearly communicate solutions
• Participation in build configuration and testing of the athenahealth application features and functions.
• Assist in onboarding new practices to the Athenahealth application Provide electronic health record support. This includes but not limited to resolving issues making changes working on enhancements to the system and writing documentation.
• Provide recommendations on how to improve EMR/EHR documentation and workflows
• Data Confidentiality/SecurityMaintain confidentiality of sensitive information at all times.
• Application Upgrades and ImplementationsResponsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans. Maintain data quality at all times.
• Report Writing/AnalysisAbility to write analyze and make basic modifications to reports.
• Second and Third Level Support (Including Maintenance Activities)Ability to triage support issues and escalate accordingly. Partner with team members to troubleshoot support issues.
• Vendor RelationshipsInteract with vendors (technical issues project initiatives) under the direction of more experienced team members as necessary.
• SDLC (System Development Life Cycle)Have a fundamental knowledge of the system/application development life cycle.
• Process ImprovementReview and validate existing processes.
• DocumentationComplete documentation/flow charting of system builds and maintaining the teams existing documentation. Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.
• CommunicationResponsible for demonstrating appropriate clear concise and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• System IntegrationResponsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.
• Interactions with OthersSuccessfully completes projects tasks and initiatives by embracing a teamfirst approach. Works in collaboration with the team and offers feedback where appropriate to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approaches when necessary.

Required:

• Athenahealth EMR implementation experience. Previous electronic health record Athena experience.
• SDLC experience
• Familiarity with modern technology and application support through education or practical experience.