Business Analyst - 35920

Job description:

Provides first line of support of problem resolution and/or recommendations on selected products and services.

Typical task breakdown:

Monitor Equipment through Caterpillar Marine Digital Tools

Review equipment alerts.

Act on alerts with Technical Lead CORE Manager Fleet Manager and customers.

Provide comments on actions.

Cross Reference Digital tools while troubleshooting.

Provide technical information to Customers Fleet Managers and Dealers for service with Trouble calls.

Document issues and status through the Sales Force Platform.

Communicate noted issues to Customers through the Sales Force Platform.

Education & Experience Required:

High School Diploma GED or Equivalent

13 yrs. working on machinery such as combustion engines hydraulic systems or pneumatic devices.

Or

13 yrs. working with analytical data utilizing quantitative analysis preferably in data science or engineering.

Technical Skills (Required)

Knowledge of engineering principles internal combustion engine and operational practices control system logic driven equipment and processes

Working knowledge and mechanical skill set including the use of hand tools measuring tools.

Knowledge of products

Ability to collaborate with different teams.

Strong analytical skills

Soft Skills (Required)

Strong Corporate behavior as this role is customer facing. written and verbal communication.

Please forward your resume and contact details to or can call on