BPO sales Trainer

Overview:

Key Responsibilities:

• Develop and deliver comprehensive sales training programs to new hires and existing sales representatives.
• Evaluate training needs and coordinate training programs to meet those needs.
• Provide coaching and feedback to sales representatives to enhance their sales techniques and performance.
• Create and update training materials including presentations exercises and roleplaying scenarios.
• Assess the effectiveness of training programs through regular evaluations and feedback from sales team members.
• Collaborate with sales managers to identify skills gaps and develop targeted training initiatives.
• Conduct onthejob training and reinforcement activities to ensure continuous learning and skill development.
• Stay updated on industry best practices and incorporate them into the training programs.
• Monitor trainee performance and provide additional support or coaching as needed.
• Assist in the onboarding process for new sales team members.

Required Qualifications:

• Bachelor s degree in Business Sales or a related field.
• Proven experience in BPO sales with a strong track record of meeting or exceeding sales targets.
• Prior experience in sales training or coaching roles.
• Excellent communication and interpersonal skills.
• Ability to effectively assess training needs and develop targeted training programs.
• Strong understanding of sales processes techniques and best practices.
• Ability to work effectively in a fastpaced dynamic environment.
• Proficiency in MS Office and training software/tools.
• Strong analytical and problemsolving skills.
• Relevant professional certifications in sales training or coaching.
• Ability to motivate and inspire sales team members.
• Highly organized with strong attention to detail.
• Flexibility to adapt training programs to diverse learning styles and personalities.
• Ability to work collaboratively with crossfunctional teams.
• Proven ability to drive sales performance through effective training strategies.

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