Bilingual FrenchEnglish Admin Support Advisor - BARCELONA

If youre passionate about providing topnotch customer service love the thrill of a dynamic work setting and enjoy connecting with people then we want you! Join our team and be part of a company thats all about creating fantastic service experiences for our incredible customers.

Tasks

• Handle inbound and outbound customer emails (calls) in a professional and courteous manner ensuring a positive customer experience.
• Provide accurate and timely information to customers regarding our diverse range of products services and company policies.
• Assist customers with inquiries complaints and problem resolution demonstrating a commitment to their satisfaction and building strong customer relationships.
• Document all customer interactions meticulously maintaining detailed and accurate records for future reference.
• Collaborate effectively with team members and crossfunctional departments to streamline processes and deliver seamless customer service.

Requirements

• Nativelevel proficiency in French (both spoken and written) is essential.
• Very good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
• A high school diploma or equivalent qualification is required.
• Previous experience in customer service or a related field is a plus but not mandatory.
• Excellent communication skills both verbal and written to interact confidently with customers and provide accurate information.
• Strong problemsolving abilities to address customer inquiries and resolve issues efficiently.
• Ability to multitask and pay attention to detail in a fastpaced environment.
• Proficiency in using computer systems and familiarity with different software applications.

Benefits

• Multicultural fun and friendly work environment
• Internal growth opportunities (amazing opportunities for career progression)
• Extensive paid training
• Permanent position and competitive salary
• Unlimited coffee fresh fruit during office days
• Free online Spanish lessons (outside working hours)
• Comprehensive support for mental health and wellbeing.
• Great staff parties a very important part of the team building!

If you are enthusiastic about providing exceptional customer service and have the skills and qualifications we are looking for we want to hear from you! Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.