Bilingual Customer Support Representative (German Speaking)

Company DescriptionJob Description
What if you could use your people skills to support a product that impacts the way communities hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet its also one of the worlds least digitised and least served industries. Thats why were looking for a talented Bilingual Customer Support Representative (CSR) to join Procores journey to revolutionise construction. As a CSR, youll utilise your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelise Procore's platform.

As a member of Procores CSR team, youll be provided with the resources to master your craft and clarity of purpose through a shared visionto improve the lives of everyone in construction. With encouragement from nurturing team leaders, youll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If youre excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environmentProcore is the place for you!
This position will report to the Senior Manager of Customer Support and is based in our Dublin office. We provide our customers with 24/7, around-the-clock support and are looking for candidates to join us immediately.

What youll do:

Acquire and maintain a thorough understanding of Procores business model, system, and the tools needed to optimise system use and maximise the impact

Work in an exciting, fast-paced contact centere environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs

Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems

Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procores software

Diligent, consistent attention to detail and management of administrative aspects of the job

Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike

Proactively seek guidance and direction from manager and co-workers when appropriate

Convey Procores culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards

What were looking for:

Fluency in English and German

6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED

A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully

Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions

A hungry learner with the ability to learn quickly and adapt to a changing product

Self-starter who is excellent at problem-solving

A solution-focused mindset that proactively detects issues and provides timely solutions

Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player

Prior experience or interest in the construction industry is a plusQualificationsAdditional Information
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About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.