BENEFITS TECHNOLOGY ADMINISTRATOR

BENEFITS TECHNOLOGY ADMINISTRATOR
Detroit Lakes Minnesota

We are seeking a detailoriented and proactive IT/HRIS/Systems Specialist to join our team. The ideal candidate
will play a key role in testing and implementing new features in our Human Resources Information Systems (HRIS)
with an emphasis on supporting the Benefits Department. This role will be ensuring seamless communication of
system changes to internal staff and providing support for various IT/HRIS/Systemsrelated tasks.
A key aspect of the role involves evolving into a goto person and backup for the HRIS Specialist and Benefits
Manager providing essential support for daytoday operations. The successful candidate will have the
opportunity to specialize in benefits setup working closely with the Benefits Manager on implementing new
clients and collaborating with the benefits team to ensure the accuracy of data and enrollments.
Additionally this position will play a crucial role in data management coordinating the transfer of information
between internal systems and vendors. This includes building creating and running reports to meet the diverse
data needs of both clients and internal stakeholders. In addition this role will be responsible for management of
PTO setup tracking and auditing processes along with managing and troubleshooting any IT tickets related to
HRIS issues.

RESPONSIBILITIES
Perform customer service functions by answering client questions and handling other requests and inquiries.
Identify create and implement reporting for both internal teams and client needs.
Coordinate transfer data between systems and vendors.
Work closely with internal departments to explain the needs of the client and ensure deadlines are met.
Ensure HRIS and other internal software programs are set up correctly prior to the client running their first
payroll.
Complete PO client and/or employee training as needed.
Establish/maintain internal user guides for processes in place.
Coordinate login maintenance requests and ensure proper paperwork/security authorization is given and are
up to date.
Update HRIS database records and CRM records (i.e. client name contacts address change etc.) and ensure
proper parties are notified of the changes/updates.
Recommend customized solutions to improve the clients workplace efficiencies.
Provide required report metrics and keep the client updated with their account available features etc..
Proactively identifies client needs through meetings and assessments and coordinates with Client Account
Managers to connect with clients regarding services training compliance and best practices to increase client
engagement and retention.
Proactively communicates and collaborates with Business Consultants and Client Account Managers to
provide followup and resolve any concerns as necessary.
Provide support to multiple clients concurrently.
Perform other duties as required.

ADDITIONAL RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or
responsibilities that are required of the employee for this job. Duties responsibilities and activities may change
at any time with or without notice.
File scan and/or make copies of correspondence or other printed materials when needed.
Assist Management with various projects and/or special projects.

REQUIREMENTS
Knowledge and previous experience of company payroll benefits and compliance is preferred but not required.
Effective oral and written communication skills to include potentially stressful situations.
The ability to remain calm under pressure is essential.
Ability to multitask and pay attention to detail.
Ability to consistently meet daily weekly and monthly goals and deadlines.
Must be resourceful selfmotivated client focused and able to work as a team.
Excellent phone etiquette and customer service skills.
Strong organizational skills.
Proficient with Microsoft Office Suite and all office equipment.
Ability to interact with customers calmly and respectfully even in high pressure situations
Ability to maintain pleasant working relationships
Ability to function effectively under pressure to meet deadlines
Ability to perform multiple tasks simultaneously