Banking Assistance Officer
Posted on :
17-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2457487
Banking Assistance Officer
Location: Palarivattom Ernakulam
Industry: Bank
Experience: 1 Years in Customer Support
Salary: 16000/ to 22000/ Per Month Incentives (Up to 12000 Monthly)
Fluent in English.
Fluent in English.
Responsibilities:
Customer Service:
Handle customer inquiries and transactions related to the banks products and services.
Query Resolution:
Provide clarifications and resolve queries regarding billing payment confirmation charges EMI details statement of account and other financial matters.
Support Services:
Assist customers with requests such as Debit/Credit Card PIN changes NetBanking Password resets PIN/IPIN statements Fixed Deposit advice and more.
Financial Transactions:
Manage financial transactions including opening Fixed Deposits processing Demand Draft/Managers Cheque requests and facilitating fund transfers as requested by customers.
Timely Resolution:
Respond to customer inquiries promptly and ensure timely resolution within defined Turnaround Times (TATs).
Adherence to Procedures:
Follow established processes while ensuring adherence to customer authentication procedures.
Service Delivery Standards:
Answer customer calls within the specified call answer time and maintain service delivery standards.
Documentation:
Accurately capture request details such as hotlisting cards or other transactions and submit annexures for authentication or further action as required.
Issue Tracking:
Record and track customer issues and complaints logging them in the system and follow up with the relevant departments or branches for timely resolution and closure.
Card Management:
Hotlist Debit/Credit/Prepaid cards based on customer instructions and process re issuance requests in accordance with established procedures.
CrossSelling:
Crosssell bank products to identified customers as per defined processes ensuring adherence to the pitch and avoiding misselling.
Customer Relationship:
Build positive customer relationships by understanding their needs and striving to exceed their expectations.
FollowUp:
Conduct followup calls with customers in cases of unresolved queries or issues.
Escalation:
Escalate cases to the Supervisor when necessary ensuring appropriate and timely resolution.
Requirements
- Fluent in English.
- Minimum of 1 year experience in customer support.
- Knowledge of banking products and services.
- Excellent communication and interpersonal skills.
- Ability to adhere to procedures and follow established processes.
- Problemsolving and decisionmaking skills.
- Proactive approach and ability to work in a fastpaced environment.
Benefits
Enjoy bank holidays as per the regulatory calendar.
Receive quarterly salary increments.
Eligible for yearly bonuses based on performance.
Incentives upto 12000/ ( Min 7000/) Per Month
Incentives upto 12000/ ( Min 7000/) Per Month
Fluent in English. Minimum of 1 year experience in customer support. Knowledge of banking products and services. Excellent communication and interpersonal skills.
Employment Type
Full Time
Company Industry
Key Skills
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