Back Office Sales Executive

Key Responsibilities:

1. Customer Interaction:

   • Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
   • Provide product information, pricing details, and support to customers in a courteous manner.

2. Data Management:

   • Maintain and update customer databases with accurate and current information.
   • Assist in the organization and management of sales-related data, ensuring its integrity and completeness.

3. Sales Support:

   • Collaborate with the sales team to generate quotes, proposals, and other necessary sales documentation.
   • Assist in the preparation of sales presentations and materials.

4. Order Processing:

   • Process sales orders accurately and efficiently.
   • Coordinate with relevant departments to ensure timely delivery and customer satisfaction.

5. Administrative Tasks:

   • Perform general administrative duties such as filing, record-keeping, and document management.
   • Support the sales team in various administrative capacities to enhance overall efficiency.

6. Communication and Coordination:

   • Effectively communicate with internal teams, including sales, engineering, and customer support.
   • Coordinate with external partners and vendors as necessary.

7. Problem Resolution:

   • Address customer concerns and issues in a timely and effective manner.
   • Collaborate with the sales team to find solutions to challenges and ensure customer satisfaction.