BA ServiceNow ITSM Risk Management IRM

Job Details

BA Mandatory Skills: ServiceNow ITSM Risk Management (IRM)

• Minimum 7 years working experience with ServiceNow platform as a Developer in enterprisewide multitier ServiceNow production environment.
• Ability to conduct / lead/plan requirement gathering work shops
• Ability to provide tool comparison and guide on product Roadmap
• At least 7 years of experience in the IT Industry Experience as developer / Dev lead
• Working knowledge of cloud scripting languages preferably JavaScripts JSON.
• Excellent / advance understanding and ability to script automated processes.
• Agile Scrum methodology Experience
• Handson experience integrating ServiceNow with external systems
• Solid knowledge of JavaScript HTML CSS.
• Portal Scripting in Angular JS
• CSS based UX/UI design & development
• Understanding of Angular based Client side & Serverside scripts
• Client Side and ServerSide Scripting i.e. Catalog Client Script Business Rules Script Actions Script Includes etc.
• Client and Server APIs i.e. GlideDialogWindow Glide Form GlideAggregate GlideRecord etc.
• Handson experience in ITSM Service Level Management Service Catalog Release Management Asset Management CMDB Event Management Orchestration Active Directory integration B2B Integration and Virtual Agent.
• Excellent time management organizational skills crisis management and problemsolving skills are essentials
• Good oral and written communication skills Strong analytical teamwork and customer engagement skills
• Ensures information is accurate and complete Selfmotivated and open to learn all aspects of cloud administration
• Must be willing to teach and share all knowledge with team members and other operational teams

Certification a plus

• ServiceNow Administration certification
• ServiceNow Certified Implementation specialist (Various Tracks)
• ServiceNow Service Portal Certification

Required Skills

• Strong ITSM Process knowledge
• Reporting & Dashboards
• Good understanding of Business Rules Client Scripts UI Policies UI Actions ACLs & Best Practices
• Notifications & Workflows
• Import Sets Transform Maps
• REST SOAP Integrations
• Service Portal Pages Widgets UI Macros
• Virtual Agent
• Client & Server APIs Script Includes
• JavaScript AJAX AngularJS HTML CSS JSON Agile Scrum Knowledge

Soft Skills

• Strong communication