AV Support L2
Posted on :
22-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-03-2024
Job Description
Req ID : 2656042
- Bachelors degree in computer science Information Systems or other related field. Or equivalent work experience.
- Typically has 3 to 5 years of related work experience.
- Experience with csuite interaction a plus. Calm and collected in a fast pace environment required.
- Operate maintain and upgrade video conferencing equipment test environment and infrastructure.
- Utilize the existing managementtracking tool ServiceNow for all related incident tracking service tickets and change requests.
- Basic understanding of networking and network protocols
- Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM Cisco TMS Cisco Expressways Cisco Endpoints Poly DMA DMA Edge RMX RPRM Workflow Server Pexip CVI Microsoft Teams Rooms and Poly Endpoints Zoom video conferencing.
- Troubleshoot and resolve video conferencing and event service incidents including RMAs and hardware/software issues.
- Process service requests within the Video and Event Services area.
- Experience with Zoom Meetings and Webinar Teams Meetings and Teams Live Cisco WebEx Meetings and Webinar and other industrystandard meeting platforms.
- Schedule setup and disconnect video conferences for internal and external meetings.
- Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
- Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
- Conduct equipment audits including csuite spaces.
- Follow defined processes and ensure that the processes are adhered to by the team.
- Advanced technical knowledge of howto setup install troubleshoot connections for audio visual equipment including cameras microphones projectors touchscreens and monitors.
- Must be a selfstarter with the ability to work independently and as part of a team. Will be working second shift.
- Strong time management prioritization and analysis skills. Ability to multitask.
- Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users the IT Video Team Executives and IT management.
- Understanding and troubleshooting Crestron BiAmp and Extron and Allen and Heath 30channel digital mixers for live sound production Vaddio type video switchers and digital camera equipment Clear Com type audio device multichannel lighting board including lighting presets PowerPoint VLC player PC hardware and many types of cables extenders video and audio peripherals from Shure Netgear QSC Epson and Samsung.
- Produce Run of Show documents attendance reports IT equipment readiness checklist and other items for Audio Video production team.
- Collaborate with operations and support teams to provide direction/support streamline processes improve efficiencies and enhance the overall user experience.
Employment Type
Full Time
Key Skills
- E & I
- Low Voltage
- Customer Service
- Hospitality Experience
- Computer Networking
- Computer Skills
- Cabling
- Customer Support
- Schematics
- Human Resources
- Power Tools
- Troubleshooting
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