Automotive Service Dispatcher

Automotive Service Dispatcher Summary

Plans organizes leads and controls the flow of service work through the service department in a professional timely manner while ensuring quality repairs at a fair cost to the customer.

Automotive Service Dispatcher Essential Duties

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation i.e. complaint cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Maintains an organized and uptodate repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Checks customer credit status.
• Ensures that technicians follow warranty material disposition procedures.
• Communicates job status with the next shift supervisor.
• Schedules maintenance for service department vehicles and equipment.
• Prepares a list of needed service department equipment supplies and required repairs and reviews with the service manager as needed.
• Coordinates parts requirements with the parts department; contacts specialorder parts customers immediately upon receipt of parts orders to schedule appointment.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintains high customer satisfaction ratings.
• Understands keeps abreast of and complies with federal state and local regulations such as hazardous waste disposal OSHA RighttoKnow etc.
• Assists with safety housekeeping and OSHA RighttoKnow policies and procedures throughout the service department.
• Maintains a clean work area.
• Maintains a professional appearance.
• Other tasks as assigned.

Automotive Service Dispatcher Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Automotive Service Dispatcher Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Oneyear certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Associate degree (A.A.) or equivalent from twoyear college or technical school; or six months to oneyear related experience and/or training; or equivalent combination of education and experience.
• Bachelors degree (B.A.) from fouryear college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Automotive Service Dispatcher Language Skills

• Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in oneonone and small group situations to customers clients and other employees of the organization.
• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Automotive Service Dispatcher Mathematical Skills

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.

Automotive Service Dispatcher Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

Automotive Service Dispatcher Certificates Licenses Registrations

• Valid Drivers License

Automotive Service Dispatcher Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Automotive Service Dispatcher Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.