Automotive BDC Representative

Automotive BDC (Business Development Center) Representative

Murphy Ford Co.

Location: Delaware County PA

Job Type: FullTime

$$ COMPETITIVE PAY PLUS COMMISSION!! $60000 WITH COMMISSION FIRST YEAR INCOME POTENTIAL. AGGRESSIVE BONUS PLAN $$

About Us:

Welcome to Murphy Ford Proudly Serving the Greater TriState Area

Established in 1955. We have been your local haven for exceptional new and preowned cars

proudly serving Pennsylvania Delaware and New Jersey drivers and

delivering topnotch service throughout our longstanding history. Murphy Ford is a family owned dealership where every employee matters.

Job Description

We are seeking a motivated and customerfocused Automotive BDC Representative to join our team. As a BDC Representative you will play a crucial role in connecting with potential customers understanding their needs and scheduling appointments for our sales team. This position requires excellent communication skills a passion for customer service and a strong understanding of the automotive industry.

Responsibilities

• Respond to inbound inquiries via phone email and online chat.
  
• Engage with customers to understand their automotive needs and preferences.
  
• Schedule appointments for test drives and showroom visits.
  
• Provide information on vehicle features pricing and promotions.
  
• Maintain accurate and detailed customer records.
  
• Collaborate with the sales team to ensure a seamless customer experience.
  
• Follow up with potential customers to nurture leads and encourage further engagement.
  
• Stay informed about product knowledge and industry trends.
  

Requirements

Qualifications

• Previous experience is preferred but not necessary
  
• Strong communication and interpersonal skills
  
• Ability to multitask and prioritize in a fastpaced environment
  
• Proficient in using CRM software and other relevant tools
  
• Knowledge of automotive products and services
  
• Goaloriented with a focus on achieving and exceeding targets
  
• Computer and internet skills required
  
• Ability to follow through on leads and close sales
  
• Excellent verbal and nonverbal communication
  
• Positive cando attitude
  
• Teamoriented
  
• Callcenter experience not required but preferred
  
• Must be able to work weekends
  

Education and Experience

• High school diploma or equivalent
  

Benefits

• Health dental life and disability insurance
  
• 401k with company match
  
• Flexible spending accounts
  
• Paid time off
  
• Employee discounts on service parts and vehicles