Automation Engineer

This is a remote position.

Scripting and Automation: Develop and maintain PowerShell scripts to automate routine tasks increase efficiency and reduce human error.

API Integration: Implement and manage API integrations to streamline processes between various IT systems and services.

Process Improvement: Continuously evaluate IT processes to identify automation opportunities.

AI and Machine Learning Projects: Participate in the development and integration of AI and Machine Learning solutions into the IT infrastructure.

Collaboration: Work with IT teams to define requirements and implement automation strategies.

Documentation: Create and maintain detailed documentation for automation scripts and procedures.

Troubleshooting: Provide advanced technical support for automated processes and systems.

Innovation: Stay uptodate with the latest technologies and trends in automation AI and Machine Learning to propose innovative solutions.

Requirements

Technical Skills: Proficiency in PowerShell scripting general scripting and API integration.

Experience: Relevant experience in automation or a similar role in IT.

ProblemSolving: Strong analytical and problemsolving skills.

Communication: Excellent verbal and written communication skills.

SelfMotivated: Ability to work independently and proactively in a remote environment.

TechSavvy: Familiarity with current IT automation tools and practices.

Preferred Technical Skills and Qualifications: Microsoft Windows: Strong proficiency in diagnosing and resolving issues related to Microsoft Windows operating systems, including Windows 10, Windows Server, and other Windows versions. Knowledge of Windows domain environments and Active Directory administration. Fortinet: Experience with Fortinet firewall and security solutions. Knowledge of configuring and troubleshooting FortiGate devices. Microsoft EntraID/Azure: Familiarity with Microsoft Azure cloud services and solutions. Experience with Azure Active Directory (Azure AD) and identity management. Microsoft Office 365: Proficiency in managing and troubleshooting Microsoft Office 365 applications and services. Knowledge of email configuration, SharePoint, OneDrive, and Teams within Office 365. Microsoft Servers: Experience with Windows Server operating systems (e.g., Windows Server 2012, 2016, 2019). Ability to set up and maintain Windows Server environments. Kaseya: Familiarity with Kaseya's IT management and remote monitoring software. Knowledge of automating IT tasks and remote system management using Kaseya. Datto Products: Experience with Datto's backup and disaster recovery solutions. Ability to configure and manage Datto devices for data protection and business continuity. Datto RMM (Remote Monitoring and Management): Proficiency in using Datto RMM for remote monitoring, automation, and management of client endpoints and networks. Autotask: Experience with Autotask PSA (Professional Services Automation) for ticketing, project management, and resource management. Qualifications: Technical Skills: Proficiency in networking concepts and protocols. Familiarity with virtualization technologies (VMware, Hyper-V). Experience with ticketing systems and remote support tools. Certifications such as CompTIA A+, Network+, or Microsoft Certifications are a plus Soft Skills: Excellent problem-solving and analytical skills. Outstanding communication and interpersonal skills. Ability to work effectively under pressure and prioritize tasks. Customer-focused with a strong commitment to client satisfaction.