Automation Engineer

This is a remote position.

• Help develop and refine our overall automation strategy establishing processes for sourcing vetting and prioritizing new automation and consistently communicating on program status and value delivered.
  
• Collaborate with internal stakeholders to identify repetitive manual processes gather requirements for new automation and ensure sufficient process documentation before beginning automation work.
  
• Design and build automated workflows using our automation platform Rewst. Promote reusability and consistency by building a library of DRY functions that can be used across multiple workflows.
  
• Conduct thorough testing of new automated workflows to identify and resolve any bugs errors or performance issues. Ensure the reliability and stability of automated processes.
  
• Continuously monitor automated workflows to ensure they are running smoothly and efficiently. Perform regular maintenance and updates to keep automation uptodate and optimized.
  
• Ensure that automation meets quality standards and complies with security and data privacy regulations.
  
• Provide training and support to team members and users who interact with workflows forms etc.
  
• Keep updated with the latest automation technologies trends and best practices to enhance your skills and bring innovation to our automation process.
  
• Administration of Managed Backup Platforms
  
• Administration of the Client Experience Platform
  
• Maintenance of vendor API integrations throughout the internal tech stack.
  

Requirements

• Proficient in designing and implementing automated workflows using platforms like Rest with a focus on reusability and consistency.
  
• Strong technical acumen in automation principles PowerShell scripting API usage and familiarity with Microsoft Graph API Jinja and Python.
  
• Indepth understanding of the MSP market including processes and tools like PSA RMM and documentation practices.
  
• Exceptional problemsolving skills able to think creatively challenge assumptions and break down complex issues into manageable components.
  

• Strong knowledge of the MSP market including processes and tools (e.g. PSA RMM documentation).
  
• Strong technical acumen with a solid understanding of automation principles. Experience using automation tools writing scripts in PowerShell and/or working with APIs.
  
• Knowledge of Microsoft Graph API is a plus.
  
• Strong knowledge of Jinja and Python is a huge plus.
  
• Exceptional problemsolving skills with the ability to think creatively challenge assumptions and break complex problems into smaller chunks.
  
• Excellent communication skills with the ability to articulate both technical concepts and business values.
  
• Adaptability with the capacity to learn quickly and continuously refine processes and approaches.
  

• Should be willing to accept a longterm workfromhome arrangement.
  
• Should be amenable to a night shift schedule.