Associate OneSource Service Support Specialist
Posted on :
20-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-03-2024
Job Description
Req ID : 2648259
Overview
Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing deliver a comprehensive portfolio of complete solutions systems software consumables and onsite and online services with one overarching purpose: to help make the world healthier cleaner and more sustainable.
Job Title: Associate OneSource Service Support Specialist
Duration: 12 Months
Location: Indianapolis IN 46225
Job Type: Contract
Work Type: Remote
Job Description:
Duties and Responsibilities:
- Installation Maintenance & Repair.
- Install maintain verify performance and repair client equipment at customer sites ensuring bestinclass service within established time frame and assigned geographical area or site.
- Drive toward zero service recalls.
- Completes assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
- Provide scheduled preventative maintenance for contract customers remedial maintenance for noncontract customers billed at an hourly rate and all warranty services which apply to our products in the field.
- Demonstrate knowledge of and adherence to the Installation warranty and service contract provisions to provide adequate billing information to the customer.
- Provide appropriate referral to other employees for answers to specific questions or to obtain product information
- Maintain up to date electronic and repair documentation for dispatch inventory and service support functions of the job
- Perform timely uploads and downloads of required data to ensure the integrity of the service system
Accountable for assigned company assets to include:
- Computers tools test equipment telecommunication equipment personal service parts inventory etc.
- Manage inventory levels to ensure that adequate supply and appropriate records are maintained
- Take an active role in developing technical skills and soft skills to maintain and enhance clients value proposition to the customer
- Seek higher level certification through participation in company sponsored training & development initiatives
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
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