Associate Green Seal Operations Administration

About Us:

Green Seal is the leading U.S. ecolabel symbolizing transparency integrity and proven environmental leadership. We develop lifecyclebased standards and certify products and services that meet strict criteria for human health reduced environmental impacts and effective performance. Operating as a nonprofit since our founding in 1989 Green Seal has certified thousands of products and services in over 450 categories and is specified by countless schools government agencies businesses and institutions.

About the Role:

The Associate Green Seal Operations & Administration role is a key role at Green Seal. This role reports to the VP of Certification with additional with additional support provided to multiple departments across Green Seal. We are looking for someone with an interest in the environment to assist the Certification department and Green Seal more broadly in a wide variety of projects. The ideal candidate will have a Bachelor s degree and 15 years experience in testing inspection certification administration data management client interaction customer service efficiency planning and project management. A commitment to Green Seal s mission is a huge plus!

Primary Responsibilities:

Certification Process Support

Work with certification reviewers and the VP of Certification to continuously review and analyze the certification process and related systems to identify areas for process improvement and then work with the team to implement those identified process improvements.

Assist with quality management and annual surveillance tracking.

Work with companies to obtain necessary formula information for product reviews.

End to end administrative tasks providing exceptional customer service.

Provide training and assistance for clients using the Green Seal client portal.

Maintain accurate records in Customer Relationship Management system and chemical database.

Address and resolve administrative issues as they arise.

Respond to general Green Seal email and phone inquiries and triage accordingly.

Administrative Support for VP of Certification

Compile and update certification department status reports and assist in analyzing trends seen in these reports that could indicate areas for process improvement.

Assist in the preparation of reports and presentations.

Draft and edit documents letters and reports.

Manage calendars and schedule appointments.

Coordinate meetings and events including room bookings and logistics.

Coordinate with and support multiple other departments across Green Seal to ensure a smooth workflow across the organization.

Requirements

Education Experience & Credentials

Bachelor s degree required.

15 years relevant experience supporting certification processes in the Testing Inspection and Certification industry including the following tasks:

o Supporting customer and data management systems

o Issuing certificates and client notifications

o Managing client inquiries and responses

o Overseeing monitoring and annual surveillance

15 years experience with project and/or product management with ideally a credential or documented coursework/training is preferred.

Knowledge in sustainability green chemistry climate change and/or related subjects a plus.

Proficiency with Microsoft Office programs.

Experience with CRM platforms such as Salesforce Zoho CRM or similar.

Demonstrated interest in the environmental/sustainability field.

Familiarity with thirdparty certification programs is a plus.

15 years experience in the Testing Inspection and Certification industry preferred but not required.

15 years experience in project and/or product management preferred but not required.

Competencies (Knowledge Skills & Abilities):

You are:

A broadly knowledgeable professional with some background in the Testing Inspection and Certification Industry.

An organized and detail focused professional with skills in project/product management business operations and/or sustainability.

A clear communicator of complex concepts.

CustomerFocused. You work with customers to understand needs and ensure that products and services meet their needs. You handle all situations in a conscientious and customerfocused way.

A critical thinker who proactively identifies problems and inefficiencies and proposes solutions.

Someone who is outstanding at managing multiple projects while delivering exceptional results with an attention to detail and timelines.

A lifelong learner who uses best practices and innovation to connect and align with others.

Committed to Green Seal s mission and values.

Working Conditions

This is largely a sedentary position that requires the ability to speak hear see and lift small objects up to 15 lbs. Requires the ability to periodically travel locally regionally and nationally/No travel presently required.

Travel Requirements:

This position requires minimal travel.

Applicants must be currently authorized to work in the United States on a fulltime basis.

Green Seal Inc. is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization. Qualified applicants will receive consideration for employment without regard to race national origin age sex religion disability sexual orientation marital status veteran status gender identity or expression or any other basis protected by federal state or local law.