Associate Dispute Analyst

Purpose of the Position

As an Associate Dispute Analyst, you are responsible for facilitating the research and

resolution of dispute claims, balancing the timeframes with a high degree of accuracy.

there was a fraud and validate the chargeback.

Key Responsibilities & Duties

• Analyze claimant transaction history, available online data, and leveraging knowledge of industry fraud trends to determine if claim is valid or fraudulent
  
• Assess claimant eligibility for access to affected funds during the dispute recovery process in accordance with consumer laws if applicable
  
• When disputes are challenged by the opposing party via a representment, collaborate with senior staff to review the new evidence to assess its validity and resolve the claim
  
• Ensure accurate and appropriate responses to disputes
  
• Monitor disputed transactions for possible fraudulent activity
  
• Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued
  
• Reviewing claimant spend-patterns, transaction data, available online data, and leveraging knowledge of industry fraud trends to determine if claim is valid or fraudulent
  
• Analysts will manage all complex dispute types, primarily non-fraud claims
  
• Maintain a high degree of knowledge on all Claims Management products
  
• Open tickets and communicate system or settlement issues to leadership or internal partners
  

Requirements

• Degree in Finance, Business administration or related filed is a plus
  
• 2+ years of experience working in a merchant acquiring, card issuing, or back-office banking environment
  
• Experience in disputes or in the payments industry preferred
  
• Detailed knowledge of Payment Cad Operating Regulations, industry trends, and industry best practices or Network Operating Regulations
  
• A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and achieving high quality operational results
  
• Ability to listen to customers and resolve conflict
  
• Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
  
• Excellent verbal, written, and interpersonal communication skills are required.
  
• Exceptional knowledge of Microsoft Office, specifically Excel